As organizations emerge from the pandemic, an increase in employee attrition and economic uncertainty is hindering their growth. In addition, the Russia–Ukraine war has disrupted global supply chains and increased the likelihood of cyber threats. Progressive organizations are tackling these challenges, in part, through the adoption of digital technologies. They are also working to incorporate sustainability into their operations to improve profit margins, enhance their brands, future-proof their investments, and manage adversity.
The following are some key findings from Avasant’s Digital Masters 2022 RadarView™. The report is the culmination of a rigorous, year-long research initiative, wherein we assessed over 45 global technology service providers across three dimensions:
- Current capabilities in seven technology areas (applied artificial intelligence, intelligent automation, blockchain, cybersecurity, hybrid enterprise cloud, the Internet of Things, and software-defined networks)
- The ability to converge multiple technologies for business benefits
- The future centricity of the provider’s business and technology vision
Through a detailed assessment, we identified 19 providers whose breadth and depth of capabilities allow them to fully support the digital transformation efforts of their clients.
The RadarView recognizes service providers in four categories:
- Leaders: Accenture, HCL, Infosys, TCS, and Wipro
- Innovators: Atos, Capgemini, Cognizant, NTT DATA, and Tech Mahindra
- Disruptors: DXC Technology, IBM, LTI, Mphasis, and Zensar
- Challengers: CGI, Coforge, Mindtree, and UST
The following figure from the full report illustrates these categories:
“Leading enterprises are accelerating their adoption of digital technologies,” said Swapnil Bhatnagar, senior research director at Avasant. “While this helps get them through these challenging times, it also makes them more sustainable and puts them in a strong position to shift to the omniverse in the future.”
The full report provides several findings, including the following:
- Companies continue to experiment and look for the right working model without impacting productivity. In 2023, 70% of enterprises plan to adopt a flexible work model, allowing employees to work remotely over 40% of the time.
- The impact of the pandemic and the looming climate crisis is increasing the importance of building a sustainability and environmental, social, and governance (ESG) strategy. Around 35% of enterprises have adopted global ESG norms and another 20% are building an ESG strategy in line with compliance requirements.
- Cloud adoption is growing as enterprises accelerate their digital transformation. Around 39% of companies have at least half of their applications on the cloud, up from 29% in 2019. Cloud-enabled workplace transformation, optimization of cloud spending in multi/hybrid cloud environments, and overcoming sustainability challenges are key focus areas for enterprises.
- A pandemic-led workplace transformation will accelerate the adoption of use cases for the omniverse. About 37% of the enterprises surveyed see a possible future use for omniverse workspaces in their organizations.
“The role of service providers has become critical for enterprises as they embrace the next phase of technology evolution,” said Akshay Khanna, managing partner at Avasant. “From talent development to sustainability, service providers are revamping their strategies to match the shifting priorities and evolving needs of organizations.”
The full report also features RadarView profiles of the 19 service providers, including their solutions, offerings, and experience in assisting enterprises in their digital transformation journey.
This Research Byte is a brief overview of the full Digital Masters 2022 RadarView™ (click for pricing).