Reports

Showing 17–32 of 4761 results

Advanced Networking: A Strategic Investment for the Future
Enterprises’ growing need for more data at faster speeds to support real-time analytics, generative AI, omnichannel communications, and other digital initiatives is driving the adoption of advanced networking technologies. While our survey shows companies achieving a strong ROI and substantial benefits, high upfront costs and complex integration can pose challenges for leaner industries. This Research Byte provides an overview of our full report, Advanced Networking Adoption Trends and Customer Experience.
December, 2024
Advancements in Generative AI and Data Analytics are Redefining Customer Experience and Driving Loyalty and Growth
Enterprises are increasingly adopting generative AI, advanced analytics, and automation to enhance customer experience (CX) and improve agent productivity. The introduction of agentic AI is expected to further elevate CX by autonomously performing complex tasks, enabling hyperpersonalized interactions, and improving operational efficiency. Voice-enabled technologies are poised to play a more significant role as organizations prioritize aligning employee experience with AI-driven solutions. The seamless integration of customer, employee, and user experiences will be critical to building loyalty and driving business growth. Data integration challenges and evolving regulatory landscapes will push enterprises to effectively balance innovation with compliance to transform the CX ecosystem.
Advancing MSI Outcomes with Experience-Centric Delivery and Generative AI
Organizations are shifting their approach to multisourcing service integration (MSI), moving from vendor coordination management toward facilitating experience-focused delivery, cross-domain service management, and agile, product-oriented transformation. However, they continue to face persistent challenges such as unclear ownership of cross-supplier processes, fragmented SLAs, and a lack of interoperability across platforms and tools. Service providers are addressing these gaps by embedding experience-level agreements into MSI engagements. They are also enhancing responsiveness and improving service outcomes by leveraging generative AI and agentic AI to automate incident resolution, streamline orchestration, and deliver real-time insights.
July, 2025
Advantages of Website Accessibility Extend Beyond Moral Imperatives
Imagine reaching 1.3 billion new customers. That is the potential that organizations can unlock by making websites truly accessible. The World Health Organization reports this staggering number of people living with a disability who might be excluded from an online experience. So, web accessibility is not just about doing the right thing; it is also a strategic business decision with compelling benefits. This Research Byte identifies the benefits while summarizing our full report on website accessibility best practices.
February, 2024
Aero India 2025: Showcasing Innovation and Global Collaboration in Aerospace & Defense
The aerospace industry is undergoing a digital and structural transformation, with India emerging as a key player in global supply chains. Aero India 2025, held in Bengaluru, showcased international defense partnerships and cutting-edge aviation technology, including AI-driven predictive maintenance, supply chain resilience, and sustainable aviation innovations. Companies like TCS and Rolls-Royce highlighted advancements in AI, blockchain, and hydrogen-powered engines, reinforcing India's role in aerospace digitalization and sustainability.
February, 2025
Aerospace and Defense Digital Services 2023–2024 Market Insights™
The Aerospace and Defense Digital Services 2023–2024 Market Insights ™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the aerospace and defense industry. The report also highlights key challenges that enterprises face today.
December, 2023
Aerospace and Defense Digital Services 2023–2024 RadarView™
The Aerospace and Defense Digital Services 2023–2024 RadarView™ can help aerospace and defense enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 69-page report also highlights top market trends in the aerospace and defense industry and Avasant’s viewpoint.
December, 2023
Aerospace and Defense Digital Services 2024 Market Insights™
The Aerospace and Defense Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the Aerospace and Defense industry. The report also highlights key challenges that enterprises face today in this space.
December, 2024
Aerospace and Defense Digital Services 2024 RadarView™
The Aerospace and Defence Digital Services 2024 RadarView™ can help Aerospace and Defense enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 73-page report also highlights top market trends in the Aerospace and Defense industry and Avasant’s viewpoint.
December, 2024
After the Ink Dries: The Compliance Tightrope in Post-Merger Procurement
The press release is out. The deal is done. But for procurement teams, the real challenge is just beginning. In one recent merger, a global enterprise discovered that over 30% of its inherited supplier contracts were noncompliant with local data privacy laws, just weeks before integration. This isn’t unusual—if anything, it serves as an early heads-up. When it comes to post-merger compliance, unanticipated issues can quietly become bigger challenges if left unchecked.
August, 2025
Agile Development Best Practices 2024
SaaS and packaged solutions are incredibly valuable. They help save time and resources in developing and maintaining applications for common back-office processes such as payroll, accounting, ERP, and CRM.
February, 2024
Agile Now for Everyone
Organizations have been steadily increasing their investment in Agile software development. Agile helps businesses reduce development cycles and respond more quickly to changing markets and customer demands. Once considered useful only to software companies and big tech, Agile has been adopted by enterprises of all types. This Research Byte explores some reasons for the lukewarm growth of agile methodologies among corporate IT organizations.
February, 2024
AI Adoption Trends and Customer Experience 2023
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.
May, 2023
AI Adoption Trends and Customer Experience 2024
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. AI’s ability to automate complex tasks and produce high-quality content efficiently has popularized these tools, but when it comes to enterprise adoption, the use of the technology is still in its infancy.
January, 2025
AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
AI Governance and Ethical Adoption: A Roadmap for Enterprises
With over 60% of enterprises integrating generative AI into core operations, the urgency for responsible governance has never been greater. Generative AI is revolutionizing how businesses operate, make decisions, and engage with customers—unlocking new efficiencies, innovations, and competitive advantages. But with this transformation comes risk.
October, 2025