Reports

Showing 1345–1360 of 4763 results

The New Role of Data Analysts in an AI-Driven Procurement Landscape
Will AI make procurement data analysts obsolete—or empower them to shape the future? Far from replacing analysts, artificial intelligence (AI) is redefining their role. Today’s analysts are evolving from report generators into AI model orchestrators, data quality stewards, and strategic procurement partners. More than ever, AI is transforming the analyst’s role in procurement. It highlights how automation reshapes workflows, outlines must-have skills for the future, and shows how analysts can drive strategic impact. The key takeaway: AI is a tool that amplifies, not eliminates, the analyst’s value.
August, 2025
The Next Frontier: Charting the Future of Freight and Logistics Services
The freight and logistics industry is witnessing a growing demand for comprehensive end-to-end services. As customers push for more integrated supply chain management, logistics providers are being driven to deliver holistic solutions, encompassing everything from freight forwarding to last-mile delivery. This demand is reshaping the freight and logistics landscape, compelling enterprises to adopt advanced technologies, improve operational efficiency, and ensure accountability.
October, 2024
The Open-Source Gambit: Did DeepSeek Ignite an AI Arms Race?
On January 20, 2025, DeepSeek stunned the industry with the release of DeepSeek-R1, an open-source, cost-efficient AI model that rivaled OpenAI’s GPT-4 on multiple benchmarks. DeepSeek did not just disrupt the AI industry; it sparked a geopolitical AI arms race. The battle for AI sovereignty has begun. While multiple governments have banned DeepSeek over data security concerns, its impact on AI’s trajectory is definite. Just as Sputnik’s launch in 1957 ignited the space race, DeepSeek has triggered a reckoning in AI strategy, forcing the world to reconsider the balance between accessibility, security, and sovereignty.
February, 2025
The Pace of Change is Accelerating But Change Management is Not Keeping Up
The pace of change in many companies is increasing as new technologies allow businesses to serve customers faster, better, and cost-effectively. In most industries, therefore, new systems are essential to compete in today’s global economy. However, it is not always as simple as buying a new system and expecting users to adopt it seamlessly. Many new projects fail without the effective use of change management. And some companies still fall behind in formal and consistent practice of change management best practices. This Research Byte provides a summary of our full report on organizational change management best practices.
March, 2024
The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships
With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.
November, 2024
The Questions to Ask About Telecommuting Before Someone Else Does
Whether allowing work from home is a good idea depends on the organization, the role, how centralized your business is, the strength of your management team, and many other variables. But if you are going to allow more telecommuting, you need certain ducks in a row.
March, 2023
The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
The Winds of Digital Change
Digital transformation stands as the cornerstone of modern business strategy, driving innovation and competitive advantage by fundamentally altering operational models and customer value delivery. Enterprises are rapidly adopting digital commerce services, integrating next-gen solutions to manage customer experiences, and exploring new fulfillment methods, to boost delivery speeds and extend reach. This journey is not merely about adopting modern technologies; it is about a fundamental shift in organizational culture and mindset to prioritize digital readiness as a crucial factor for success.
September, 2024
TiE Board of Trustees Sets Ambitious Agenda for 2024 and Beyond
At the recent TiEcon 2024 conference, the TiE Board of Trustees discussed its ambitious short- and long-term goals, including how TiE — the world’s largest nonprofit focused on fostering entrepreneurship through mentorship, networking, education and funding access — can continue to be the North Star for entrepreneurs.
June, 2024
Torc Brings a Targeted, Cloud-Native Approach to Tech Talent Acquisition
Torc is a software development talent marketplace that leverages an AI-driven engine to match developers and companies worldwide. It’s a Tech Innovator to watch, the first in a new Avasant series on Tech Innovators.
March, 2023
Trade Disruptions and Strategic Realignments: Rethinking Global Aerospace Supply Chains
The Aerospace & Defense (A&D) industry is contending with fresh volatility in an already complex supply chain environment. Recent policy shifts, such as removing long-standing duty-free provisions for aerospace goods, add layers of cost, delay, and uncertainty. These developments are not just short-term disruptions; they are forcing A&D enterprises to reconsider how and where they source, manufacture, and deliver.
April, 2025
Transformation Happens at the Speed of Acceptance
As the acceleration of innovation rapidly increases and businesses race to keep pace, being able to change swiftly and smoothly is an organization’s secret to success. Generative AI is here and re-shaping every facet of work. We’ve heard the saying, “We must do more with less” for years, and now–with AI–that phrase is reality.
June, 2024
Transformation Needs More Than Technology Intervention
While tech-enabled services have the potential to transform businesses, relying solely on technology can jeopardize client relationships and service delivery. Successful transformation requires a balanced approach that includes skilled personnel, mature processes, and innovative technology. Providers must also focus on proactive implementation, effective change management, contingency planning, and building trust with clients. Ultimately, transformation depends on more than just technology; it requires a holistic strategy that integrates people and processes.
July, 2024
Transforming End-user Computing Services with Generative AI and Experience-driven Pricing Models
Enterprises focus on improving user experience and productivity by leveraging emerging technologies such as AI and analytics across various applications. They use generative AI to enhance communication, boost productivity with AI-powered PCs, strengthen endpoint security, and deploy chatbots for efficient support. They are shifting from service-level agreement (SLA)-based to experience-level agreement (XLA)-based pricing models, prioritizing user experience and business outcomes. BFSI, retail and CPG, and manufacturing sectors dominate over 50% of end-user computing services, focusing on virtual workspaces and unified collaboration to ensure secure access and teamwork.
December, 2024
Transforming Engineering and Construction through Intelligent Integration and Execution
Facing rising material costs, labor shortages, supply chain disruptions, and stricter ESG demands, engineering and construction enterprises are accelerating their digital transformation. Companies are turning to modular construction, AI-powered procurement, and robotics to boost efficiency and strengthen operational control. Fragmented systems are being replaced by integrated platforms that improve data coordination and support more informed decisions. As sustainability moves from optional to essential, firms are deploying carbon tracking tools, digital twins, and life cycle assessments to meet regulatory and investor expectations. To scale these initiatives effectively, industry leaders are partnering with digital service providers to drive innovation across the value chain. Both demand-side and supply-side trends are covered in our Engineering and Construction Digital Services 2025 Market Insights™ and Engineering and Construction Digital Services 2025 RadarView™, respectively.
August, 2025
Transforming HR Operations to Improve Productivity and Accountability
Enterprises are replacing their discrete HR solutions with a unified people management platform as it helps address multiple business challenges such as workflow redundancy, data visibility issues, and process inefficiencies. Organizations leverage digital tools and accelerators with modular designs to accelerate their transition to SAP SuccessFactors and address additional use cases such as automated data migration, compliance management, and industry-specific workflow creation. Additionally, enterprises focus on improving scalability and offering employee self-service options. Companies leverage automation solutions and interactive design interfaces to optimize HR functions and improve user adoption. Both demand-side and supply-side trends are covered in our SAP SuccessFactors Services 2023 Market Insights™ and SAP SuccessFactors Services 2023 RadarView™, respectively.
May, 2023