Latest Reports

• Digital CX Services 2024 Market Insights™

  The Digital CX Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key implementation challenges that enterprises face today.

  October, 2024

• Digital CX Services: Driving Personalization and Streamlining CX Operations Leveraging AI and Analytics

  Enterprises are focusing on implementing a unified customer experience (CX) strategy and eliminating data silos by investing in emerging technologies and tools such as CRM, data management platforms, customer data platforms, marketing automation platforms, and business intelligence tools to improve customer insights, enable omnichannel content personalization, increase customer loyalty, streamline operations, and offer proactive customer support. Service providers are also developing generative AI-powered industry-specific solutions targeting use cases such as streamlining marketing and call center operations for healthcare, personalizing marketing campaigns, and offering AI assistants for guided selling and self-service for telecommunications.

  October, 2024

• Digital CX Services 2024 RadarView™

  The Digital CX Services 2024 RadarView™ assists organizations in identifying strategic partners for digital CX services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.

  October, 2024

• IT Due Diligence Indispensable in the Divestiture Process

  In the rapidly evolving digital landscape, assessing inherent and separation risks in IT during a divestiture is critical. Effective IT due diligence is vital to identify and mitigate hindrances to value creation. It ensures IT aligns with business strategy, supports processes, enhances customer experiences, and drives growth. Poor IT management can disrupt operations, waste resources, and prevent innovation, making robust due diligence essential. An effective IT Due Diligence process can help identify risk comprehensively, and estimate the size and spend on IT.

  September, 2024

• Application Modernization Services 2024 Market Insights™

  The Application Modernization Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.

  September, 2024

• Application Modernization Services: Gen AI Fueling Application Modernization

  Rising demand for resilience and availability, coupled with the shift to hybrid and multicloud strategies and a focus on business-driven outcomes, is pushing enterprises to modernize applications gradually. The growing need for data integration, insights, and enhanced compliance and security also drives this effort. Organizations are increasingly experimenting with generative AI as part of their application modernization efforts. Meanwhile, leading service providers have integrated generative AI capabilities into their existing solutions to speed up the transformation process and deliver greater value. Both demand-side and supply-side trends are covered in our Application Modernization Services 2024 Market Insights™ and Application Modernization Services 2024 RadarView™, respectively.

  September, 2024

• Application Modernization Services 2024 RadarView™

  The Application Modernization Services 2024 RadarView™ assists organizations in identifying strategic partners for application modernization by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key application modernization service providers across practice maturity, partner ecosystem, and investments and innovation. The 68-page report highlights top supply-side trends in the application modernization services space and Avasant’s viewpoint on them.

  September, 2024

• Mortgage Business Process Transformation 2024 Market Insights™

  The Mortgage Business Process Transformation 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any mortgage business process services project. The report also highlights the evolution of mortgage functions with the integration of emerging technologies such as Gen AI.

  September, 2024

• Leveraging Emerging Technologies to Transform End-to-End Mortgage Processes

  The mortgage process services industry is undergoing a transformative phase driven by technological advancements, regulatory changes, and evolving customer expectations. High interest rates have led to a decline in new mortgage originations as customers find buying a house more expensive. The changing regulatory frameworks require more stringent compliance management, requiring changes in the lending process by lenders and service providers. These factors have led to an increased demand for mortgage business process transformation services, evidenced by a 15% growth in the active clients of mortgage process service providers during FY 2023–2024. However, the declining originations have led to a sluggish revenue growth of less than 5% for these service providers.

  September, 2024

• Mortgage Business Process Transformation 2024 RadarView™

  The Mortgage Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for mortgage business process transformation by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of key mortgage business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 51-page report highlights top supply-side trends in the mortgage business process transformation space and Avasant’s viewpoint on them.

  September, 2024

• Leading Change: Strategies for Generative AI Transformation

  Over the past two decades, we have been at the forefront of technological innovation, from RPA in the early 2000s to AI in the 2010s, and now Gen AI is becoming essential after ChatGPT’s launch in 2022. Technology’s impact has evolved from automating blue-collar tasks to transforming white-collar roles like strategy and design thinking. Amid this shift, change management is critical yet often overlooked, with a success rate of only 33%, leaving many employees struggling or unfit for new roles. This research byte analyzes change management strategies across different use cases and identifies best practices for driving effective organizational change.

  September, 2024

• The AI Revolution: Redefining Industries in the Intelligent Era

  The line between human creativity and machine intelligence has been increasingly harder to discern as industries begin to harness the power of AI. This new digital age is about more than just advanced technology; it is fundamentally changing how we live and work. Machines can think, learn, and adapt on their own. The AI revolution is already underway, making a significant impact on industries, driving innovative ideas, and changing our daily lives. It brings exciting new opportunities but also challenges that need to be addressed.

  September, 2024