Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Web/E-commerce Staffing Flat Despite Increasing Demand
Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers.
Web/E-Commerce Staffing Ratios 2021
Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.
IT Security a Never-Ending Arms Race
With increased threats from within and without, IT organizations would love to have a silver bullet for security. Although there is no silver bullet, there is a growing array of security technology available. No wonder then that IT security technology investment and adoption are both high, and businesses can reap the benefits of protection that the technologies provide. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.
IT Security Technology Adoption and Customer Experience 2021
Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.
Residual Value Forecast November 2021
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
Unified Communications Transitioning from Business Continuity Tool to Strategic Must-Have
Unified communications as a service (UCaaS) proved vital as a business continuity tool during the pandemic. With enterprises seeing the potential, they are now going beyond isolated applications toward integrated tools directly into business critical applications like customer relationship management (CRM) and enterprise resource planning (ERP). The new strategic role of UCaaS can make workers more efficient and facilitate enterprise-wide collaboration
UCaaS Platforms 2021–2022 RadarView™
The UCaaS Platforms 2021–2022 RadarView™ addresses the need for enterprises to replace their telephony infrastructure with a modern cloud communication platform and identify the right UCaaS providers to partner with. The 56-page report also provides our point of view on how UCaaS platform providers are catering to the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.
Business Analysts Bridging the Gap Between Business and IT
Digital transformation has evolved beyond the mere digitalization of analog processes. Most businesses are now rethinking their business processes from the ground up. Therefore, it is not surprising that in 2021 there is an increase in business analyst staffing.
Business Analyst Staffing Ratios 2021
Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.
Current Fair Market Values November 2021
Our Fair Market Value (FMV) report provides data for the following categories of equipment: (1) IBM mainframe and midrange hardware and IBM peripherals; (2) Workstations, PCs, and servers from Compaq, Dell, HP, IBM/Lenovo, Lexmark, Okidata, Silicon Graphics, Sony, Sun, and Toshiba; (3) Network Communication gear from Cisco, Bay/Nortel, IBM, Intel, Lucent, and others. Fair Market Values are provided for end-user, wholesale, and orderly liquidation values (OLV) prices.
