Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
CX Center Business Process Transformation 2025–2026 Market Insights™
The CX Center Business Process Transformation 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any CX center services project. The report also highlights key challenges that enterprises face today.
Enterprises Redefine CX Centers Around Intelligence, Integrated Workflows, and Outcome Accountability
Enterprises will transition to AI‑first CX models powered by generative AI, agentic AI, conversational AI, predictive analytics, and cloud‑native CCaaS platforms to automate routine demand and intelligently orchestrate customer journeys. They will use AI copilots, real‑time decision engines, autonomous workflows, and smart knowledge systems to deliver faster resolution and proactively prevent issues, while human agents will focus only on complex, emotional, or high‑value interactions. However, this evolution will also bring practical challenges—enterprises will face data fragmentation, legacy integration hurdles, new AI governance demands, and workforce upskilling gaps as automation reshapes roles and processes. Despite these constraints, CX will move toward becoming a predictive, automated, and outcomes‑driven engine, with success hinging on an organization’s ability to modernize infrastructure, unify data, and maintain the right balance between human judgment and AI‑led efficiency.
Unifying Business Processes: A Case Study on Modernizing ERP, CRM and HCM Systems
This case study explores the transformative journey of a large, membership-based services organization operating across multiple business lines. The organization provides a mix of customer-facing services and subscription-based offerings that require high availability, strong customer engagement, and operational reliability. Facing growing complexity across its enterprise systems, the organization engaged in a comprehensive initiative to modernize its ERP, CRM and HCM ecosystems. The objectives were to evaluate the existing systems, define a strategic vision to enhance the customer and member experience, and analyze modernization options.
CX Center Business Process Transformation 2025–2026 RadarView™
The CX Center Business Process Transformation 2025–2026 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 93-page report highlights key industry trends in the CX center space and Avasant’s viewpoint.
Navigating the Mexican Business Landscape: What Monterrey’s Leaders Should Be Thinking About Now
As Monterrey accelerates its role as Mexico’s industrial and innovation hub, local executives face a more complex set of decisions than ever before. Nearshoring is driving growth, but also increasing pressure on digital infrastructure, talent models, cybersecurity, and ESG accountability. Many organizations are discovering that scale alone is no longer a competitive advantage. Together, these trends are reshaping how leaders in the region think about growth, competitiveness, and resilience.
Beyond Scale: The Coming of Age of PE-Backed Midtier Digital IT Service Firms
The global IT services industry is evolving beyond traditional scale-based competition toward a capability-centric paradigm where private equity (PE)-backed midtier digital service firms are emerging as strategic contenders. The tech services industry has, over the last couple of decades, grown on the back of labor scale-up and global presence.
AI Is Forcing a Reset in Enterprise Infrastructure—Here’s What Changes
As we all know, enterprise IT architecture has been on a long journey, from centralized data centers to hybrid and multicloud environments, and from monolithic applications to highly distributed digital services. What has changed in recent years is not just the pace of this evolution, but its underlying drivers. The rapid rise of AI workloads, the expansion of edge computing, and the growing force of data sovereignty regulations are no longer incremental trends; together, they are reshaping the foundations of enterprise infrastructure.
AI-Enabled Regulatory Change Monitoring for Life Sciences
Regulatory change monitoring in life sciences is becoming increasingly complex as global and regional health authorities issue a growing volume of guidance across multiple formats and jurisdictions. Agencies such as the FDA, EMA, MHRA, PMDA, and Health Canada, as well as regulators in emerging markets, release frequent, often unscheduled updates that affect submissions, labeling, quality systems, and post-approval obligations. Manual approaches, based on spreadsheets, alerts, and periodic reviews, are no longer sufficient to ensure timely interpretation, consistent impact assessment, or inspection readiness.
Lenovo’s GCC Playbook: Building India as a Global AI and Operations Hub
As we highlighted in our Global Competency Center (GCC) Services 2025 Market Insights™ report that GCCs have emerged as strategic engines of enterprise growth over the past couple of years, driven by a convergence of digital ambition and ecosystem readiness. India is the leading GCC destination but remains largely untapped, offering ample opportunity for further growth. As enterprises become more value-driven, GCCs are evolving into hubs of innovation, product engineering, and digital transformation.
Fair Market Value Report February 2026
The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.
