Latest Reports

• Streamlining and Minimizing Vendor Management Complexity

  The growing enterprise demand for multisourcing service integration (MSI) is mainly driven by complexities in multivendor environments and the need for optimizing IT costs and enhancing service outcomes and quality. Service providers offer multiple end-to-end services to help organizations streamline service delivery processes, enhance supplier management, mitigate risks, and improve vendor collaboration. Additionally, service providers invest in advanced technologies such as AI/ML, automation, and proprietary IT service management tools to optimize service delivery and improve overall outcomes. This rising demand for MSI has also led to a 46% increase in the number of full-time employees working in this field. Both demand-side and supply-side trends are covered in our Multisourcing Service Integration 2022–2023 Market Insights™ and Multisourcing Service Integration 2022–2023 RadarView™, respectively.

  April, 2023

• Empowering Beyond Preview: The Virtuous Cycle of Sustainability and Innovation

  Although the Industrial Revolution brought economic growth and lifted people out of poverty, it also came with a price to the environment. Pollution and climate change are creating challenges for enterprises. But with a bit of imagination and leadership, today’s digital technologies can solve this problem. This topic and many more will be discussed at the Empowering Beyond Summit.

  April, 2023

• Artificial Intelligence a Major Focus of Empowering Beyond Summit

  Generative AI has caught everyone’s imagination as ChatGPT became the fastest adopted technology in history. In light of this, artificial intelligence will be one of the focuses of Avasant’s Empowering Beyond Summit 2023 (EBS23), which will feature inspiring keynotes, interactive panels, innovative demos, and more.

  April, 2023

• IT Outsourcing Surges Amidst Global Uncertainties

  Organizations are accelerating their strategic plans in response to the continued economic uncertainty and social instability. In response, IT leaders expect to increase their outsourcing budgets this year, according to our new IT Outsourcing Statistics 2023 study. This Research Byte summarizes the factors behind the upward trend in IT outsourcing.

  April, 2023

• Two-Factor Authentication Again Ranks as Least-Mature Best Practice

  Two-factor authentication (2FA) is a powerful way to improve IT security. But at the same time, workers—and even their managers—often resist it, because it creates an additional step to access systems. As a result, many organizations are inconsistent or informal in their practice of 2FA. This Research Byte highlights some of our findings on the least-mature practices, along with an overview of the contents of the full study on IT management best practices.

  April, 2023

• Server Support Staffing Dips as IT Infrastructure Gets Easier to Administer

  The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.

  April, 2023

• Navigating Network Transformation with the Convergence of SD-WAN and Security

  The adoption of managed SD-WAN services has steadily increased in the past couple of years across geographies and industries, driven by a rise in remote work. SD-WAN managed services outsourcing grew by about 40% from 2021 to 2022. Additionally, the enterprise need for network security, effective application, and user and policy optimization is driving joint SD-WAN and SASE implementations. However, businesses still face challenges, such as migration from existing legacy networks, vendor management, and lack of skilled resources, while implementing SD-WAN. These trends, and others, are covered in Avasant’s SD-WAN Managed Services 2022–2023 RadarView™.

  March, 2023

• Intelligent Automation Services: Intuitive Automation for Real-Time Decision-Making

  Enterprises face challenges in extracting, organizing, and processing high volumes of unstructured data. However, the advancements in AI have significantly expanded the scope of automation by providing new capabilities such as deep learning and generative AI to automate complex, data-driven tasks with high accuracy. Cognitive bots can now process unstructured data, recognize patterns, and make more informed decisions regarding workflows previously considered too complex for automation. By leveraging automation technologies such as RPA, ML, process mining, and AI, organizations can unlock new levels of productivity, innovation, and growth for increasing customer satisfaction and revenue, and gaining a competitive advantage. These trends, and others, are covered in Avasant’s Intelligent Automation Services 2022–2023 RadarView™.

  March, 2023

• Enterprise Architecture Tops List of Most Mature Best Practices

  Avasant has released its major annual study on 35 IT management best practices, with enterprise architecture topping our list of most mature practices. This Research Byte highlights some of our findings on the most mature practices, along with an overview of the contents of the full study. The full study analyzes the growth and maturity of all 35 best practices, which are grouped into five major categories: IT governance, IT financial management, IT operational management, IT security and risk management, and application development.

  March, 2023

• The Questions to Ask About Telecommuting Before Someone Else Does

  Whether allowing work from home is a good idea depends on the organization, the role, how centralized your business is, the strength of your management team, and many other variables. But if you are going to allow more telecommuting, you need certain ducks in a row. 

  March, 2023

• Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware

  Ransomware and cyber extortion are not only becoming more common but more damaging to enterprises. As cyberattacks become more sophisticated, often supported by nation-states, they are leading to high-profile and embarrassing releases of customer data. Orange Cyberdefense, which held an analyst event in Antwerp, Belgium, followed a few days later by a customer and partner event in London, England at the end of November 2022, is countering these threats by providing new managed security services offerings, including increased threat intelligence, and supporting secure access service edge (SASE).

  March, 2023

• Strategies for Enterprises in Response to Tech Industry Layoffs

  The recent spate of layoffs in the technology industry should raise questions in the mind of customers who have these vendors as essential elements of their IT landscape. These concerns also extend to service providers, who are also seeing a pullback in business and undergoing staff reductions. This Research Byte explores these issues and how business leaders should mitigate risks and take advantage of opportunities during such uncertain times.

  March, 2023