Latest Reports
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Agile Now for Everyone
Organizations have been steadily increasing their investment in Agile software development. Agile helps businesses reduce development cycles and respond more quickly to changing markets and customer demands. Once considered useful only to software companies and big tech, Agile has been adopted by enterprises of all types. This Research Byte explores some reasons for the lukewarm growth of agile methodologies among corporate IT organizations.
February, 2024
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Hybrid Enterprise Cloud Services: Gen AI and Industry-specific Cloud Solutions Drive Next Wave of Growth
As businesses delve into the possibilities that generative AI presents, cloud migration, data modernization, security, and privacy take center stage as crucial priorities. Service providers are directing investments toward integrating generative AI with traditional automation methodologies to enhance productivity within IT operations. This integration aims to reinforce hybrid cloud systems, ensuring they remain robust, secure, and sustainable. Both demand-side and supply-side trends are covered in Avasant’s Hybrid Enterprise Cloud Services 2023–2024 Market Insights™ and Hybrid Enterprise Cloud Services 2023–2024 RadarView™, respectively.
February, 2024
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GCC Region: Powering GCC Region’s Future Using Digital Technologies
Amid economic diversification through digital transformation, enterprises in the GCC region are facing the challenges of managing profitability while catering to the fierce digital talent crunch. The region is bridging the digital skills gap by training local talent and attracting foreign talent with visa schemes and easing labor laws. Enhanced focus on augmenting citizen experience, innovation through AI adoption, improved cyber posture, and a sustainable future is pushing regional authorities and firms to collaborate with leading service providers to develop digital solutions and optimize costs.
February, 2024
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Changing Nature of QA Role Makes Right-Sizing Difficult
The traditional IT position dedicated exclusively to quality assurance and testing (QA) is most likely a dying breed. With waterfall software development being replaced by iterative approaches such as agile, QA is getting rolled into other job positions. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT Quality Assurance and Testing Staffing Ratios.
February, 2024
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IT Quality Assurance and Testing Staffing Ratios 2024
IT quality assurance and testing has always been a vital role in IT organizations. However, the role of quality assurance as a discrete job position has changed significantly. In 2023, the percentage of quality assurance and testing staff as a percentage of the total IT staff dropped to 3.6% from 4.2% in 2022.
February, 2024
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Desktop Support Staffing Is a Balancing Act
The desktop support function has gone through significant disruption in recent years. Digital workplace technologies and the need to secure employee-owned equipment have put a strain on this function. At the same time, automation and other influences have made desktop support more efficient, and staff less necessary. This Research Byte explores some reasons for this trend.
February, 2024
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Desktop Support Staffing Ratios 2024
The desktop support function has gone through significant disruption in recent years. The COVID-19 lockdowns and the sudden shift to remote work, combined with the recent return to the office has seismically shifted the location and value of the desktop. Digital workplace technologies and the need to secure employee-owned equipment has put a strain on this function. At the same time, however, automation and other influences have made desktop support more efficient. It is always hard to right-size any IT staff function, but desktop support may be harder than normal at this time.
February, 2024
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F&A Outsourcing Evolving amid Enterprise Challenges and Tech Disruptions
The finance and accounting (F&A) function has witnessed significant traction and has undergone several paradigm shifts over the last few years. This results from various factors, such as the rise of disruptive technologies like generative AI, worldwide pressure of declining GDP growth, high inflation, increasing risk of cybersecurity attacks, and issues with financial data privacy. This led to an over 13% growth in F&A outsourcing from July 2022 to July 2023 and an over 7% growth in active clients during the same period. To address these enterprise challenges and changing outsourcing dynamics, service providers are introducing technology-enabled solutions, especially generative AI-enabled solutions and sustainability-focused offerings, and expanding to newer service areas.
February, 2024