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Cost, Satisfaction Constraining CRM Success
Adoption of customer relations management (CRM) systems is high, but the outcomes of CRM implementations certainly could be better. CRM systems are designed to be the source of all customer knowledge within the organization. They should facilitate sales, marketing, forecasting, business intelligence, social media, and internal collaboration. They should be a vital tool for maximizing the success of any company. However, despite their import, maturity, and high adoption rate, there is room for growth.
September, 2017
Ranks of IT Security Professionals Rise Again
In the wake of high-profile cyberattacks, the number of IT security staff members as a percentage of the total IT staff has risen for the second year running. In this Research Byte we look at this trend over the past five years.
August, 2017
IT Outsourcing Percentage Highest in Five Years
IT organizations are committing to outsourcing this year at the highest rate since the Great Recession. The new IT Outsourcing Statistics 2017/2018 study from Computer Economics finds that while organizations aren’t broadly increasing the number of functions they choose to outsource, they are increasing the amount of work they send to outside service providers. In this Research Byte, we analyze the trend and summarize 10 key findings from the full report.
August, 2017
IaaS Adoption Exploding with Plenty of Room to Grow
Adoption of public cloud infrastructure as a service (IaaS) has more than doubled over the past two years, but it still has plenty of room to grow even further. As IT organizations get comfortable with cloud-provider security measures and are willing to give up control of the infrastructure, we expect more companies to jump into the IaaS deep end during the next few years.
July, 2017
Managing Collaborative Supply Chains for the Digital Enterprise
Adrian Quayle, Fellow Partner, Avasant Collaboration Lunched Forum keynote session titled "Managing Collaborative Supply Chains for the Digital Enterprise"
July, 2017
Zero Cost Tranformation for Airport Reinvention
Innovations in technology have the potential to reinvent airports across critical dimensions of passenger experience, operations efficiency and revenue growth, and support the transformation of airports. Historically, the potential for technology innovation to disrupt business operations and drive business value has been hampered by a legacy of wasteful, expensive, failed, and obsolete technology and service delivery models. Zero Cost Transformation is a business model which reduces/eliminates initial investments and links risk and benefit-sharing directly to business outcomes.
May, 2017
To H1B or Not to H1B? Presentation Slides
The recent deluge of rhetoric, EOs and potential regulatory changes to the US Immigration policies and enforcement have put the whole IT Sourcing industry in a turmoil. Three primary areas impacted by these immigration changes include (1) changes to work visa programs (especially the H1-B visa), (2) the freedom to travel to the US, and (3) a changing climate towards foreigner workers.
May, 2017
Website/E-Commerce Outsourcing Declines
Website and e-commerce outsourcing is one of the most ubiquitous forms of outsourcing, and the shift toward web-enabled business processes and e-commerce has prompted organizations to reassess their online strategies. Those that outsource the function are turning to outsourcing partners that can provide the needed expertise and a flexible, scalable infrastructure to provide highly available and reliable website and e-commerce systems.
April, 2017
Special Brief Summary: The Caterpillar’s Edge
Many large and small companies and their leaders are stuck in their approach to planning and execution. They are guided by old habits formed in an era when competition was more static. Change your thinking and you can change your future.
April, 2017
Application Development Outsourcing Dropping
While application development remains one of the more popular IT functions to outsource, our research indicates growth in this form of outsourcing has shown little change over the past five years, until dropping this year.
April, 2017
Enterprise Transformation Through Product and Services Innovation
Mattel has embarked on an ambitious transformation journey, with a focus on rebuilding Mattel's culture to re-focus on brand building, creativity, and innovation, while putting a premium on speed-to-market and accountability.
March, 2017
Moving from Cost Optimization to Value Realization through MGS
The Federal Home Loan Mortgage Corporation, known as Freddie Mac, is a mortgage securitization firm. Avasant Director, Jim Lee, and Avasant Associate Director, Anthony Cilla, discussed in this case study the drivers, challenges, benefits, and results of Avasant's engagement with Freddie Mac.
March, 2017