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  • event img2 600x400 - Development of Technology Services Industry in Nigeria: GlobeTalk with Avasant

    Development of Technology Services Industry in Nigeria: GlobeTalk with Avasant

    This episode of GlobeTalk with Avasant was focused on the phenomenon of globalization services and how emerging countries are positioning themselves to be players in the global market for technology services. We spoke with representatives from CapeSource Technologies Limited, an innovative Nigerian company that is a regional leader in delivering IT and business processing services. We also spoke with a representative from the World Bank, which is actively supporting the development of nascent technology services industries across Africa.

    October, 2010

  • event img2 600x400 - Public Sector Outsourcing and Nunavut: GlobeTalk with Avasant

    Public Sector Outsourcing and Nunavut: GlobeTalk with Avasant

    This episode of GlobeTalk with Avasant was focused on how innovation in the technology services industry is impacting the public sector. We explored the issue of technology outsourcing at the state and local government level. We also looked at how Nunavut is attempting to modernize its telecommunications network in a geographically challenging environment to provide services to a dispersed population.

    October, 2010

  • Research Bytes - Training Best Way to Improve IT Staff Retention

    Training Best Way to Improve IT Staff Retention

    (IRVINE, Calif., August 11, 2008) IT organizations with the strongest education and training programs also have the lowest average turnover rates, according to a recently released Computer Economics study.

    August, 2008

  • IT Staffing - Factors Influencing IT Employee Turnover Rates

    Factors Influencing IT Employee Turnover Rates

    Because it is generally less expensive to retain good employees than find new ones, lowering turnover rates is a good strategy for reducing IT personnel expenses. In this study, we examine current trends in turnover rates and provide benchmarks for turnover by organization size. We then examine 11 factors commonly believed to influence employee retention, specifically: education and training opportunities, flexible schedules, work environment, social environment, incentive pay/bonuses, base salaries, insurance benefits, employee recognition programs, paid time off, retirement programs, and telecommuting opportunities. We assess how IT executives rank the importance of these factors, and we measure the impact of each factor on actual turnover rates. We conclude with recommendations on how organizations can most cost-effectively reduce turnover. (7 pp., 9 figs.)[Executive Summary]

    August, 2008

  • sourcing 600x400 - The Next Wave of Outsourcing: Remote Infrastructure Management

    The Next Wave of Outsourcing: Remote Infrastructure Management

    In the pre-cloud era, the rapid evolution in IT architecture and remote servermanagement technologies, changes in customer behavior and demand pattern, and maturity in the provider and offshore service delivery landscape has propelled the industry toward accelerated adoption of Remote Infrastructure Management (RIM). Emergence of digital, mobile and cloud based solutions has altered the way IT infrastructure is managed, thereby changing the very complexion of RIM strategies.

    July, 2008

  • Research Bytes - Consolidation is Key in Reducing ERP Support Costs

    Consolidation is Key in Reducing ERP Support Costs

    (IRVINE, Calif.) Organizations wanting to optimize their ERP support costs should strongly consider consolidating and standardizing on a single version and instance of their primary vendor's platform.

    April, 2008

  • Research Bytes - Few IT Organizations Make Users Pay

    Few IT Organizations Make Users Pay

    (IRVINE, Calif.) Despite the heated debate over chargeback practices in the earlier part of the decade, 42% of companies still do not charge back any portion of their IT budgets and less than a quarter engage in aggressive chargeback practices, according to a Computer Economics survey of IT managers.

    December, 2007

  • Research Bytes - IT Change Management Still Lacking in Many Organizations

    IT Change Management Still Lacking in Many Organizations

    Most problems in the data center are caused by changes that are introduced into the production environment. Change management, therefore, is arguably the most critical requirement for a successful IT organization. This article investigates the effectiveness of IT change management practices and considers the impact of staffing levels on the overall quality of this process. We also examine the issues that may arise by failing to adequately develop and staff an IT change management function. (5 pp., 3 figs.)

    October, 2006

  • IT Spending Benchmarks - Long-Term Trends in IT Budget Line Item Ratios

    Long-Term Trends in IT Budget Line Item Ratios

    This article, the third in our series on long-term trends in IT spending and staffing, analyzes changes in IT spending on a line-item basis, based on 10 years of data from our IT spending and staffing surveys. Using the ratio of each budget line item to the total IT budget, changes in corporate spending are analyzed for the following categories of IT spending: personnel, training, recruiting, data center hardware (servers and storage), software, desktop and end-user hardware, network infrastructure, outside services, facilities, overhead and supplies, security, and business continuity. By understanding long-term shifts in spending trends, the future direction for spending in each category can be better understood. (14 pp., 12 figs.)[Executive Summary]

    May, 2006

  • IT Best Practices - The Case for Mainframe Migration and Consolidation

    The Case for Mainframe Migration and Consolidation

    Mainframe computers still occupy a major position in the hardware inventory of many data centers, especially in certain industries such as banking, finance, and insurance, and among larger companies. According to statistics collected in our annual IT spending survey, the economic performance of mainframes is not as good as that of other hardware platforms, especially in data centers where mainframe computers are used in a mix with other classes of servers. For organizations with such a heterogeneous server mix, these findings may be used to justify migration of mainframe applications to other server platforms or, at a minimum, undertake a mainframe server consolidation strategy. (8 pp., 7 figs.)[Executive Summary]

    April, 2006

  • Research Bytes - Overcoming Obstacles to Data Classification

    Overcoming Obstacles to Data Classification

    A formal data classification scheme is fundamental to information security. Yet, many organizations--even those that profess a commitment to protecting company and customer information--fail to implement data classification. This article looks at the reasons that data classification can be difficult to develop and implement in practice and offers several practical guidelines to overcome these obstacles.

    April, 2006

  • IT Spending Benchmarks - Ten-Year Trends in IT Spending and Outlook for 2006

    Ten-Year Trends in IT Spending and Outlook for 2006

    This article examines long-term trends in IT spending, based on Computer Economics surveys of several thousand CIOs and senior IT managers in North America over the past 10 years. The long term trend for three key IT spending metrics are documented: IT budget as a percent of revenues, IT spending per employee, and the percentage change of IT budgets year over year. Bottom line: the post-Y2K bust and dot-com collapse in IT spending are now behind us, and IT spending ratios have returned to their long term trend lines. We use these trends to forecast these statistics for the coming year.

    February, 2006