Latest Reports

• Generative AI – Opportunities and Challenges

  Although artificial intelligence originated in academic research in the 1950s, only recently has it captured the imagination of the general public. This has everything to do with the release of ChatGPT, putting a powerful tool in the hands of individual consumers. But what are the opportunities it brings to businesses? And what are the challenges we face in using it? To answer these questions, Avasant Senior Partner Frank Scavo recently conducted a video interview on this subject. This Research Byte provides a link to the full interview.

  August, 2023

• Digital Masters: Balancing Cost Optimization with Innovation through Hyperconvergence

  The global economy is showing signs of resilience. However, although the overall economic outlook appears positive in the near future, it remains challenging in the medium term. As a result, enterprises are enhancing their focus on cost rationalization and turning to a zero-cost transformation strategy to drive and safeguard their digital transformation initiatives. In this transformation, cybersecurity also plays a crucial role as organizations prioritize post-pandemic network security. With the need to balance cost optimization with the innovation and growth narrative, enterprises realize the value of hyperconvergence of digital technologies, wherein service providers help them overcome implementational, technological, and talent-related challenges. Both demand-side and supply-side trends are covered in our Digital Masters 2023 Market Insights™, and our Digital Masters 2023 RadarView™ provides crucial business forecasts for each of the Digital Masters.

  August, 2023

• Digital Masters 2023 Market Insights™

  The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.

  August, 2023

• Digital Masters 2023 RadarView™

  The Digital Masters 2023 RadarView™ assists organizations in identifying strategic partners for their digital transformation initiatives by offering detailed profiles for each service provider. It provides a 360-degree view of the provider’s capabilities and market standings in individual technology prerequisites, hyperconvergence of technologies, and readiness for the future, along with a list of representative clients and brief client case studies. The 60-page report also provides our business forecasts for each Digital Master and Avasant’s viewpoint on them.

  August, 2023

• IT and Apps Managed Services Provider Trends: Quarterly Report for CQ2 2023

  In this quarterly report (calendar quarter 2, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.

  August, 2023

• Digital CX Services: Empowering Growth Through a Connected and Engaging Customer Experience

  Enterprises are revamping their CX strategies by eliminating data silos between multiple customer touchpoints and different business functions to create a single view of customers and deliver unified CX. Companies across sectors are pivoting toward a business outcome-driven approach to CX transformation that measures and drives key business outcomes such as increasing customer conversion, sales, customer engagement, and cost and inventory optimization. The focus has shifted toward leading with an integrated CX. As a result, the providers focus on a broader spectrum of digital CX services. These trends, among others, are covered in Avasant’s Digital CX Services 2023 RadarView™ and Digital CX Services 2023 Market Insights™.

  August, 2023

• Digital CX Services 2023 Market Insights™

  The Digital CX Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key challenges that enterprises face today.

  August, 2023

• Digital CX Services 2023 RadarView™

  The Digital CX Services 2023 RadarView™ assists organizations in identifying strategic partners for CX transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.

  August, 2023

• IT Staff Growth Mixed Bag

  There have been quite a few competing pressures on IT hiring in recent years. Organizations need more talent, especially those that understand the needs of business and the art of the possible. On the other hand, labor has gotten more expensive and harder to find. Combine the push and pull from these competing factors with economic uncertainty, and this is one of the stranger hiring years in recent memory. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.

  August, 2023

• Digital Workplace Services: Driving Organization Agility and Innovation in the Era of Hybrid Work

  The hybrid workplace has made significant strides since its inception in 2020, with the 2–3-day work-from-home model being widely accepted. Enterprises are dedicated to enhancing employee experience through outcome-based engagements with service providers and experience-level agreements (XLAs) by leveraging emerging technologies such as AI/ML, analytics, IoT, and automation; creating new possibilities in the workplace; and fostering increased collaboration, productivity, and employee satisfaction. These trends, among others, are covered in Avasant’s Digital Workplace Services 2023 RadarView™ and Digital Workplace Services 2023 Market Insights™.

  August, 2023

• Digital Workplace Services 2023 Market Insights™

  The Digital Workplace Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.

  August, 2023

• Digital Workplace Services 2023 RadarView™

  The Digital Workplace Services 2023 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partner ecosystem, and investments and innovation. The 73-page report highlights top supply-side trends in the digital workplace services space and Avasant’s viewpoint on them.

  August, 2023