Chapter 5 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies.

Chapter 4 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers.

This chapter provides composite metrics for all of the organizations surveyed, across all industry sectors and organization sizes.

This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters.