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  • IT BPO2 - Revolutionizing Customer Experiences Through SMAC

    Revolutionizing Customer Experiences Through SMAC

    The relationship between consumers and enterprises has never been as intrigued as in the 21st century. As digital technologies augmented by SMAC are creating new touch points for enterprises to awe their consumers, we are witnessing the evolution in consumer experiences. Social, mobility, analytics, and cloud are the nexus of forces, which will reshape how consumers experience a brand.

    April, 2014

  • digital - The Future of BPO: How Human Cloud and Infrastructure Cloud are changing the Game

    The Future of BPO: How Human Cloud and Infrastructure Cloud are changing the Game

    The Human Cloud and the Cloud infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. It is fast changing the dynamics of how the BPO industry has been operating. Service providers, in order to differentiate and avoid the commoditization penalty, will need to invest in this transformative model to stay competitive.

    April, 2014

  • sourcing - Sourcing Trends 2014: The Year of Transformation

    Sourcing Trends 2014: The Year of Transformation

    As we welcome 2014, global sourcing is witnessing changes driven by fast-paced technology, development of customized service offerings, and emergence of new business paradigms. The market is expected to go northwards with stronger contributions from Americas and increased demand in Europe and Asia Pacific. Avasant believes that innovation led transformation will have a significant impact on shaping the sourcing landscape in 2014.

    March, 2014

  • governance - Drivers of Change in Ethiopia – Growing the IT/BPO sector through leveraging ICT

    Drivers of Change in Ethiopia – Growing the IT/BPO sector through leveraging ICT

    The changing landscape of IT/BPO industry has led to the emergence of new locations in Africa. Among many African nations, Ethiopia is growing at the rate of more than 10% per annum and is likely to attain the middle-income status by 2025. Leveraging ICT with a focus on capacity building is catalyzing economic prosperity and creating sustainable employment opportunity in the country.

    January, 2014

  • sourcing - Transformational IT in the Cockpit: Passenger Service System (PSS) driving operational efficiency and enhancing customer’s experience in Airline

    Transformational IT in the Cockpit: Passenger Service System (PSS) driving operational efficiency and enhancing customer’s experience in Airline

    The potential for Passenger Service Systems (PSS) to add business value to the airlines industry is significant. PSS can enhance the airlines' asset utilization and customer loyalty and thus directly impact the topline. Recent activity suggests that both large airlines and low cost carriers are considering their PSS options seriously. The PSS market is expected to expand, fuelling more IT innovation in the airline industry.

    January, 2014

  • sourcing - SMAC: The New Business Paradigm for Enterprises

    SMAC: The New Business Paradigm for Enterprises

    Social, Mobility, Analytics, and Cloud (SMAC) are the convergent forces that are driving new business paradigms for enterprises. The 21st century is already witnessing a crumbling of traditional enterprises while competing against new age disruptive organizations. Consumers and enterprises have entered into engaging win-win relationships. As SMAC unfolds, it will create innumerable business opportunities for enterprises in 2014 and beyond.

    January, 2014

  • sourcing - Best Practices in adopting a Shared Services Model

    Best Practices in adopting a Shared Services Model

    In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less and achieve excellence even in these times of curtailed budgets. Shared services is one such definitive innovative model that many organizations have adopted to beat the ever growing challenges of seamless service delivery, consolidation of distributed accountabilities, progressive efficiency improvements, and fiscal pressures.

    August, 2013

  • transformation - Canadian Healthcare Industry- Operational Efficiency through IT Transformation - A Perspective

    Canadian Healthcare Industry- Operational Efficiency through IT Transformation – A Perspective

    Health care in Canada is delivered through a publicly funded health care system, which is mostly free at the point of use and has most services provided by private entities. The government assures the quality of care through federal standards. As the population continues to grow and also age, there is a greater need to better understand their health care requirements to achieve better outcomes for the money spent and controlling the overall cost of delivery.

    August, 2013

  • digital - The Digital Divide: are we ready to breach the chasm?

    The Digital Divide: are we ready to breach the chasm?

    Friedman in his 2005 epic book "The World is Flat" argues that convergence of personal computer with fiber-optic micro cable, along with the rise of work flow software, will have a flattening effect on world commerce and trade. It will create a level playing field, where developing economies will be able to compete with developed economies on even terms, leveraging converged Information & Communication Technology (ICT).

    August, 2013

  • sourcing - Strategic Sourcing of IT Services by the US Government - Budgets and Trends

    Strategic Sourcing of IT Services by the US Government – Budgets and Trends

    Strategic Sourcing, largely beneficial, has always evoked cautionary reactions from the US Government and public at large. Currently US Government is caught between cutting budget spends and gaining greater efficiencies for public service. Strategic sourcing can not only help the US Government deliver better public services but also gain significant cost savings year on year. This paper attempts at breaking the taboo of outsourcing by showing that if properly managed, strategic sourcing can result in great cost savings while increasing cost and process efficiencies.

    July, 2013

  • global - Africa on the move - Investment in ICT is catalyzing economic growth

    Africa on the move – Investment in ICT is catalyzing economic growth

    For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.

    July, 2013

  • digital - Unraveling the Cloud: Architecture, Adoption & Performance Optimization

    Unraveling the Cloud: Architecture, Adoption & Performance Optimization

    The cloud has pretty much disrupted the de facto standard: the client/server and enterprise computing models, which displaced the mainframes. As a concept, cloud continues to be defined and redefined. This paper elaborates on the dos and don’ts of harnessing the cloud and to optimize the business metrics most important to their organizations.

    May, 2013