Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 21 respondents in this sector range in size from a minimum of €50 million to over €15 billion in annual revenue.

In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. These chapters use a three-year sample. There are 98 respondents in the small organization sample, 102 in the midsize sample, 65 in the large sample, and 40 in the very large sample.

This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes 154 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least €50 million in annual revenue or IT spending greater than €1 million and maintain at least some operations in Europe. There is no upper limit on the size of survey respondents.