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The Digital CX Services 2024 RadarView™ assists organizations in identifying strategic partners for digital CX services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.
In the rapidly evolving digital landscape, assessing inherent and separation risks in IT during a divestiture is critical. Effective IT due diligence is vital to identify and mitigate hindrances to value creation. It ensures IT aligns with business strategy, supports processes, enhances customer experiences, and drives growth. Poor IT management can disrupt operations, waste resources, and prevent innovation, making robust due diligence essential. An effective IT Due Diligence process can help identify risk comprehensively, and estimate the size and spend on IT.
The Application Modernization Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
Rising demand for resilience and availability, coupled with the shift to hybrid and multicloud strategies and a focus on business-driven outcomes, is pushing enterprises to modernize applications gradually. The growing need for data integration, insights, and enhanced compliance and security also drives this effort. Organizations are increasingly experimenting with generative AI as part of their application modernization efforts. Meanwhile, leading service providers have integrated generative AI capabilities into their existing solutions to speed up the transformation process and deliver greater value. Both demand-side and supply-side trends are covered in our Application Modernization Services 2024 Market Insights™ and Application Modernization Services 2024 RadarView™, respectively.
The Application Modernization Services 2024 RadarView™ assists organizations in identifying strategic partners for application modernization by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key application modernization service providers across practice maturity, partner ecosystem, and investments and innovation. The 68-page report highlights top supply-side trends in the application modernization services space and Avasant’s viewpoint on them.
The mortgage process services industry is undergoing a transformative phase driven by technological advancements, regulatory changes, and evolving customer expectations. High interest rates have led to a decline in new mortgage originations as customers find buying a house more expensive. The changing regulatory frameworks require more stringent compliance management, requiring changes in the lending process by lenders and service providers. These factors have led to an increased demand for mortgage business process transformation services, evidenced by a 15% growth in the active clients of mortgage process service providers during FY 2023–2024. However, the declining originations have led to a sluggish revenue growth of less than 5% for these service providers.
The Mortgage Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for mortgage business process transformation by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of key mortgage business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 51-page report highlights top supply-side trends in the mortgage business process transformation space and Avasant’s viewpoint on them.
Over the past two decades, we have been at the forefront of technological innovation, from RPA in the early 2000s to AI in the 2010s, and now Gen AI is becoming essential after ChatGPT’s launch in 2022. Technology’s impact has evolved from automating blue-collar tasks to transforming white-collar roles like strategy and design thinking. Amid this shift, change management is critical yet often overlooked, with a success rate of only 33%, leaving many employees struggling or unfit for new roles. This research byte analyzes change management strategies across different use cases and identifies best practices for driving effective organizational change.
The line between human creativity and machine intelligence has been increasingly harder to discern as industries begin to harness the power of AI. This new digital age is about more than just advanced technology; it is fundamentally changing how we live and work. Machines can think, learn, and adapt on their own. The AI revolution is already underway, making a significant impact on industries, driving innovative ideas, and changing our daily lives. It brings exciting new opportunities but also challenges that need to be addressed.
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