Chapter 9 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. The category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 15 organizations in this sample range from $600 million to over $85 billion in annual revenue.

Chapter 5 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The 25 organizations in this sample range from $500 million to over $30 billion in annual revenue.

This chapter provides composite metrics for all of the organizations surveyed, across all industry sectors and organization sizes. The 157 organizations in this sample range from $300 million to over $85 billion in annual revenue.