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The question of whether to turn over the desktop support function to a service provider is critical and surprisingly complicated. Our research shows a strong cost advantage of outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective. IT leaders must navigate the fine line between cost efficiency and exceptional service delivery. This Research Byte summarizes our full report on desktop support outsourcing.
In the aerospace and defense (A&D) industry, service providers are key to helping enterprises achieve lower operational costs, improve productivity, and meet their goals. They assist with business operations, including product design, supply chain management, and manufacturing. However, in an industry as competitive and regulated as A&D, service providers face many barriers to expanding within the industry. Compliance requirements, technological advancements, and a scaling supply chain introduce unique challenges that leave service providers needing a strategic approach to expansion.
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
Generative AI (Gen AI) is no longer a novelty; it has become integral to our daily lives. For enterprises, it presents a golden opportunity—particularly for those who missed the initial AI wave—to leapfrog back into the game with the level playing field that Gen AI offers. As enterprises transition from proof of concept to full-scale production, their expectations from service providers have evolved considerably. They now seek comprehensive Gen AI transformation solutions that deliver across the project life cycle from consulting to deployment and enterprise-wide scaling of large language models (LLM) use cases.
One of the primary challenges enterprises face when leveraging AR/VR is providing realistic visuals and seamless interaction between virtual and real-world objects. High visual quality traditionally required high-power computing, which further hindered enterprise adoption. In such a scenario, spatial computing has emerged as a solution, enabling superior immersive experiences suitable for enterprise use. The introduction of Apple’s Vision Pro has accelerated this development, with numerous real-world implementations across several industries being introduced shortly after its release.
Healthcare organizations must have a diversified RCM outsourcing strategy to ensure financial stability, operational resilience, and data security. The recent consulting engagement with a leading DSO demonstrated the practical benefits of a diversified vendor base as they leveraged external relationships to mitigate the impact of the Change Healthcare cyberattack. This incident serves as a compelling reminder of the potential consequences of single-vendor dependency, including disrupted cash flow, reputational damage, and compliance challenges. Healthcare organizations must proactively diversify their RCM outsourcing strategy to safeguard against unforeseen disruptions and maintain continuous, efficient revenue cycle operations. This approach enhances the organization’s ability to navigate crises and reinforces its commitment to providing uninterrupted, high-quality patient care.
The challenges faced by vulnerable and underserved communities in accessing healthcare in the US are complex and systemic. These barriers, which include limited access to services and disparities in care, are further exacerbated by factors such as income, race, and location. Generative AI (Gen AI) presents potential solutions to these disparities by providing personalized care and enhancing diagnosis, treatment, and patient engagement. Through data analysis, Gen AI can tailor interventions and improve accessibility, aiming to enhance health outcomes for these communities. The report emphasizes the need for community-specific interventions, improved health literacy, and infrastructure investment to support Gen AI in remote areas. Collaborations with local organizations and leveraging Gen AI for personalized care are crucial for improving healthcare outcomes and advancing health equity in the US.
The Supply Chain Operations Services Business Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.
The supply chain landscape is undergoing a transformative shift, propelled by the convergence of pandemic-induced disruptions, shipping challenges, geopolitical instabilities, and inflationary pressures. Traditionally linear and siloed supply chain operations, from sourcing and procurement to manufacturing, distribution, and disposition, are now being reimagined. Digitalization is the linchpin in this evolution, streamlining decision-making and optimizing processes to mitigate costs. Where cost-minimization in sourcing and distribution once reigned, the focus has pivoted to resilience, adaptability, and visibility have become critical priorities in navigating the complexities of today’s supply chain dynamics.
The Supply Chain Operations Services Business Process Transformation 2024 RadarView™ provides information to assist enterprises in building a supply chain operations services strategy and charting an action plan for supply chain operations service transformation. It identifies service providers that can help expedite global supply chain operations services transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 53-page report highlights key industry trends in the supply chain operations services transformation space and Avasant’s viewpoint.
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