Digital Workplace Services 2025 Market Insights™

This report identifies key demand-side trends in the digital workplace services space, helping enterprises fine-tune their workplace modernization strategies. It provides an overview of key trends and a forward-looking view that Avasant sees as important to highlight in this space. 

Why read this Market Insights?

This report explores how enterprises are transforming digital workplaces through AI-driven automation, proactive monitoring, and experience-centric operations. It highlights how organizations are elevating digital employee experience (DEX) as a core discipline, achieving significant productivity gains, downtime reduction, and measurable improvements in employee satisfaction. Additionally, it explores how enterprises are consolidating service desk operations through AI-powered observability, omnichannel self-service, and intelligent automation.  

The Digital Workplace Services 2025 Market Insights™ aids enterprises in identifying important market trends and challenges for any workplace modernization project that they take part in.  

Methodology

The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements. 

Table of contents

About the report (Page 3-5)

• • About the Digital Workplace Services 2025 Market Insights report
  • Key reports of Avasant’s digital workplace services research
  • Defining digital workplace services

Executive summary (Pages 6–8)

• • Key digital workplace services trends shaping the market
  • In this report’s companion study, Digital Workplace Services 2025 RadarView, 26 service providers were recognized

State of the market (Pages 9–13)

• • DEX as a management discipline cuts downtime by up to 40% and boosts employee experience scores by 20%
  • Enterprises are boosting productivity by up to 30% through AI-driven service desk consolidation, omnichannel self-service, and proactive IT observability
  • Enterprises are adopting AI-first contact and productivity agents to create personalized workplaces, driving up to 80% automation and 40% cost savings
  • Enterprises are adopting AI-driven endpoint management, achieving 95% compliance and 50% faster remediation

Future outlook (Pages 14–15)

• • Enterprises are embracing AI-first, secure, and sustainable digital workplaces powered by Gen AI, zero trust, and XLA-driven operations

Key contacts (Page 16)

Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2025 RadarView™ for detailed insights on the service providers and supply-side trends.