The Social Security Administration recently completed proof of concept testing of a number of technologies aimed at reducing its workload and enhancing efficiency of handling customer transactions. The project was successful in showing that existing technologies could ensure secure access, protect data, and shield the privacy of CRM information. The interoperability of applications run on hardware from multiple vendors and several software applications was an important result of this proof of concept.
Proof of Concept Evaluates Secure Internet Customer Services (1Q03)
February, 2003
$45.00
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