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  • Research Bytes - Next-Generation CRM: Who Gets There First?

    Next-Generation CRM: Who Gets There First?

    It's been a long time since Siebel first introduced CRM as a category and even since Salesforce first brought CRM to the cloud. Online commerce has exploded, consumers are engaged in social media, and customers have higher expectations. With so much having changed in the marketplace, is it time to rethink CRM?

    August, 2018