Latest Reports

• IT Wages to Rise 3.3% at the Median in 2025, Salary Study Finds

  This has been a year of significant shifts in the IT job market, marked by both layoffs at big tech companies and continued demand for skilled professionals at end-user companies. While large tech companies made headlines with layoffs earlier in the year, the overall IT job market remains stronger than expected. Despite the changes in 2024, unemployment remains at low levels and inflation is coming under control.

  December, 2024

• IT Salary Report 2025

  The Avasant IT Salary Report 2024 provides total compensation for 82 IT job functions for more than 400 US metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2024 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles.

  December, 2024

• CX Center Business Process Transformation 2024–2025 Market Insights™

  The CX Center Business Process Transformation 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any CX center services project. The report also highlights key challenges that enterprises face today.

  December, 2024

• Advancements in Generative AI and Data Analytics are Redefining Customer Experience and Driving Loyalty and Growth

  Enterprises are increasingly adopting generative AI, advanced analytics, and automation to enhance customer experience (CX) and improve agent productivity. The introduction of agentic AI is expected to further elevate CX by autonomously performing complex tasks, enabling hyperpersonalized interactions, and improving operational efficiency. Voice-enabled technologies are poised to play a more significant role as organizations prioritize aligning employee experience with AI-driven solutions. The seamless integration of customer, employee, and user experiences will be critical to building loyalty and driving business growth. Data integration challenges and evolving regulatory landscapes will push enterprises to effectively balance innovation with compliance to transform the CX ecosystem.

• CX Center Business Process Transformation 2024–2025 RadarView™

  The CX Center Business Process Transformation 2024–2025 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 84-page report highlights key industry trends in the contact center space and Avasant’s viewpoint.

  December, 2024

• Cognizant’s Strategic Advances in Health Sciences: A Recap of Analyst and Advisor Day

  The healthcare and life sciences (HLS) sector is undergoing a significant transformation. At the recent Cognizant Analyst and Advisor Day 2024, Cognizant highlighted its strategic advancements in HLS, focusing on patient-centered care, operational efficiency, and technological innovations. Key highlights included AI-driven solutions, such as the Neuro® AI platform, advancements in drug discovery, and models for remote healthcare delivery. Additionally, Cognizant emphasized its partnerships with industry leaders and its commitment to sustainability and scalability. These initiatives position Cognizant as a transformative leader in the HLS sector, driving innovation and improving efficiency in healthcare delivery.

  December, 2024

• AWS Charts a Bold Path in Generative AI with Amazon Q, Nova Models, and Bedrock Innovations

  Since its debut at the last AWS re:Invent, Amazon Q has evolved significantly, introducing new features that extend beyond automating content search, creation, and task management for knowledge workers, developers, and call center managers. In our article, Can Amazon Q Be to Business Users and Developers What Q Is to Bond?, we explored how Amazon Q integrates with AWS platforms such as QuickSight and Amazon Connect to enhance data-driven insights and customer support.

  December, 2024

• Intelligent Document Processing Platforms 2024–2025 Market Insights™

  The Intelligent Document Processing Platforms 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends for navigating the document processing landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.

  December, 2024

• RPA Paradox: High Satisfaction Amid Low Adoption and ROI Challenges

  Robotic process automation (RPA) has changed how organizations operate. By automating repetitive, rule-based tasks, RPA frees up human workers to focus on more strategic and creative endeavors. However, despite high satisfaction among adopters, RPA remains a maturing technology marked by low adoption and ROI success rates, highlighting a possible gap between user experience and the broader business impact. This Research Byte provides a summary of our full report on RPA Adoption Trends and Customer Experience.

  December, 2024

• Intelligent Document Processing Platforms: Enabling Unstructured Data Extraction with Gen AI

  Government e-invoicing mandates, greater integration with enterprise systems, and the rise of Gen AI use cases have driven a surge in intelligent document processing (IDP) adoption. In response, vendors are enhancing their platforms with patented technologies and developing industry-specific IDP solutions to accelerate time to market. Larger enterprise application providers are acquiring IDP vendors to expand their portfolios, fueling industry consolidation and workflow optimization. These advancements have elevated IDP to an essential operational tool within traditional enterprise systems, enabling faster deployments and improved efficiency across business functions. Both demand- and supply-side trends are covered in Avasant’s Intelligent Document Processing Platforms 2024–2025 Market Insights ™ and Intelligent Document Processing Platforms 2024–2025 RadarView ™, respectively.

  December, 2024

• Intelligent Document Processing Platforms 2024–2025 RadarView™

  The Intelligent Document Processing Platforms 2024 RadarView™ assists organizations in identifying strategic partners for document processing solutions by offering detailed capability and experience analyses for platform vendors. It provides a 360-degree view of key intelligent document processing platform vendors across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 54-page report highlights top supply-side trends in the document processing space and Avasant’s viewpoint on them.

  December, 2024

• Huge Lithium Mine in Nevada Sparks Economic Optimism and Environmental Debate

  Thacker Pass in Nevada, home to the world's largest lithium deposit, promises economic growth with 2,000 jobs while raising environmental and social concerns. This project could reshape the global supply chain for renewable energy and tech industries.

  December, 2024