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IT Outsourcing Statistics 2011/2012
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, and web/e-commerce systems. Among the dozens of metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the percentage finding cost and quality of service greater or less than doing the same work in-house, and the percentage of outsourced work performed offshore. (109 pp., 91 figs.) [Full Report Description and Sample Pages]
October, 2011
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IT Outsourcing Statistics 2010/2011
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, SaaS/Hosted applications, and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the percentage finding cost and quality of service greater or less than doing the same work in-house, and the percentage of outsourced work performed offshore. (111 pp., 92 figs.)[Full Report Description and Sample Pages]
October, 2010
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IT Outsourcing Statistics 2009/2010
This major study reports current levels of outsourcing for 11 IT functions: data center operations, help desk, desktop support, application development, application maintenance, database administration, website/e-commerce systems, data network operations, voice network operations, disaster recovery services, and IT security. For each function, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), and the ability of organizations to accurately predict the cost of outsourcing (cost experience). Offshore outsourcing trends are also reported. (66 pp., 53 figs.)[Full Report Description]
September, 2009
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The State of IT Outsourcing and Guidelines for Success
This article investigates the prevalence of IT outsourcing for nine IT functions, the percentage of organizations reporting a change this year in their levels of outsourcing for each IT function, and the relative priority that these firms give to outsourcing versus "back-sourcing" (bringing outsourced functions back in-house). We also explore the concept of "partial outsourcing," where some work is outsourced while the rest is retained in-house, using application development and help desk outsourcing as examples. We conclude by proposing important principles for organizations to consider when outsourcing IT functions. (4 pp., 4 figs.)[Executive Summary]
August, 2007
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Managing Challenges in IT Staffing: 2007 Survey Results
Recruiting and retaining IT talent is a key success factor for any IT organization. This special study investigates current trends and challenges that IT managers are facing in recruiting and staffing, based on a survey of approximately 160 U.S. IT hiring managers. Statistics include IT staff growth rates, use of contractors and temporary employees, growth of outsourcing and offshoring, turnover rates, trends in recruiting difficulty, adequacy of the candidate supply, ability to offer competitive compensation, attractiveness to candidates of four major U.S. regions and 14 industry sectors, manager satisfaction with recruiting methods, use of outside recruiters, and the relative difficulty of recruiting for eight IT positions. (10 pp., 16 figs.)[Executive Summary]
March, 2007
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Growth of IT Outsourcing: No End in Sight
This article provides an executive summary of our recently published report on IT outsourcing statistics and trends. According to the report, IT outsourcing has become pervasive in North American companies. Furthermore, there are no signs of a slowdown in the use of outside service providers, with plans to outsource IT functions increasing in every one of the eight major outsourcing categories and 10 industries studied.
August, 2006
Offshoring
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