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  • IT Best Practices - Web Metrics Assess Site Usability (2Q03)

    Web Metrics Assess Site Usability (2Q03)

    The National Institute of Standards and Technology (NIST) has developed a Web Metrics Testbed to support rapid, remote testing and evaluation of a website’s usability. The tools are in the public domain and can be downloaded free. The payoff from automating some of the test functions is that website evaluation can be more economically undertaken and additional information can be gained.

    May, 2003

  • IT Best Practices - Does Software Usability Testing Pay Off?

    Does Software Usability Testing Pay Off?

    The National Institute of Standards and Technology (NIST) proposed the Common Industry Format in developing a standard for software usability testing. Based on experience with a number of products, the returns from effective usability testing of software are over one hundred to one. Too frequently the requirements for being first to market with the lowest cost application override the desirability for high-quality applications. Changing this vendor perspective will require that software purchasers alter their buying criteria.

    April, 2003

  • IT Best Practices - Eliminating Software Bugs Could Save Billions

    Eliminating Software Bugs Could Save Billions

    About two-thirds of users polled experienced significant software bugs last year; their organizations averaged 40 major and 49 minor bugs during that period. To better estimate the cost of bugs in the real world, researchers conducted case studies in the transportation and financial services sectors. 

    October, 2002