Infosys recognized as Leader in Avasant’s Retail & CPG Digital Services 2020-2021 RadarView™ Report
Provides industry clients with innovative solutions leveraging its IP assets and partner ecosystem. Expertise in digital supply chain and in store transformation.
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AVASANT ANALYST INSIGHTS
Practice Maturity
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Infosys’s 20% annual growth in the Retail & CPG industry is driven by its ability to integrate design thinking with digital solutions to achieve clients’ goals like transforming operations, building new capabilities, or removing non-performing assets by leveraging industry-specificIP like TradeEdgeand Skava. For example, for a renowned food and beverage company,itintroduced a new business model by mining and analyzing data assets.
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Infosys leverages its wide products portfolio to provide differentiating solutions in supply chain, store operations, and data monetization. For example, it built product traceability solutions on Live Enterprise platform and created a new fan experience by opening AR, VR store in Melbourne.
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With Retail & CPG accounting for 16% of the company’s total revenue, Infosys has been deploying next-gen digital technologies across the sub-industries. For example, for a logistics company, it deployed AI and analytics capabilities for real-time data feeds, and for a restaurant chain, it deployed edge computing and cloud for managing IT operations on a daily basis.
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Infosys has leveraged AI and ML to create predictive models and data platforms to elevate capabilities in sales, inventory, supply chain, and pricing. In the context of pandemic, Infosys re-purposed existing solutions and enabled work from home for employees.
Partnership Ecosystem
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Infosys is developing industry-specific solutions in partnership with niche technology providers. It partnered with AIMIA to gain access to their loyalty management suite, AWS for store analytics solutions, and POS solution companies like Enactor, GK Software, and Infor Starmount for integration.
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Infosys leverages its global alliances with technology providers like SAP, Demandware, and Magneto for e-commerce platforms. It has partnered with Microsoft for scaling IT operations for its Azure stack.
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It has tie-ups with several startups like Trifacta, Waterline Data, and TidalScalefor using their digital capabilities to co-develop industry-specific solutions.
Investments and Innovation
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Infosys acquired companies to fill strategic gaps in some capabilities. It acquired WongDoodyin 2019 and Brilliant Basics in 2018 to add to its existing customer management portfolio through an innovation-led approach.
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Improving client engagement and co-developing solutions with clients through its Living labs (innovation centers). It partners with clients to monitor and respond to industry dynamics, and redesign marketing and e-commerce models, etc. For example, it is designing boundless stores (automated store for self-checkout) and for a leading sportswear company, it developeda Product Wall (virtual showcase of products on the wall) by leveraging camera vision and other digital technologies.
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