This RadarView aims to help enterprises understand the current state of intelligent automation (IA) and identify opportunities for leveraging this technology to streamline their business workflows. It begins with a summary of key trends and strategic moves by IA service providers, offering insights into the evolving landscape.
The report features detailed RadarView profiles of 24 service providers, along with their solutions, offerings, and experience in assisting companies in their IA journeys. It also demonstrates how the scope of IA is expanding into larger digital transformation contracts.
Each profile provides an overview of the service provider, its products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation. The report can assist companies in identifying the right service providers they can partner with to implement IA.
Why read this RadarView?
Enterprises face challenges in extracting, organizing, and processing high volumes of unstructured data. However, the advancements in AI have significantly expanded the scope of automation by providing new capabilities such as deep learning and generative AI to automate complex, data-driven tasks with high accuracy. Cognitive bots can now process unstructured data, recognize patterns, and make more informed decisions regarding workflows previously considered too complex for automation. By leveraging automation technologies such as RPA, ML, process mining, and AI, organizations can unlock new levels of productivity, innovation, and growth for increasing customer satisfaction and revenue and gaining a competitive advantage.
Featured providers
This RadarView includes a detailed analysis of the following service providers in the IA space: Accenture, Atos, Birlasoft, Capgemini, Coforge, Cognizant, DXC, EXL, Genpact, HCLTech, Hexaware, IBM, Infosys, ITC Infotech, LTIMindtree, Movate, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Methodology
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
-
- Defining IA
- Key IA trends shaping the market
- Road ahead for enterprises
- Avasant recognizes 24 top-tier providers supporting the enterprise adoption of IA
Lay of the land (pages 9–19)
-
- Standalone automation implementations are declining with automation becoming part of digital transformation contracts.
- Hyperautomation will continue to grow with increased convergence with advanced technologies.
- BFSI, retail, and healthcare sectors are automating more job roles in the wake of the “Great Resignation.”
- Enterprises are increasingly adopting IA solutions to achieve their ESG goals.
- The integration of generative AI with RPA will accelerate the demand for on-demand automation.
RadarView overview (Pages 20-25)
-
- Methodology and coverage
- Interpretation of classification
- RadarView assessment
Service provider profiles (Pages 26–74)
-
- Detailed service provider profiles providing a 360-degree view for Accenture, Atos, Birlasoft, Capgemini, Coforge, Cognizant, DXC, EXL, Genpact, HCLTech, Hexaware, IBM, Infosys, ITC Infotech, LTIMindtree, Movate, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Key contacts (Page 76)
Read the Research Byte based on this report.
