Server Support Staffing Ratios 2011

April, 2011


Server consolidation, data center automation, and virtualization are all working to change the equation on optimum server support staffing levels. In this study, we provide four metrics to help IT managers assess their server support staffing requirements. These include server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how server virtualization, the presence of mainframes, and the use of data center personnel for technical support and projects can influence staffing requirements. We conclude with recommendations on maximizing data center productivity. (15 pp., 10 figs.)
[Research Byte]