Social business/collaboration tools are a vital part of the productivity of the modern workforce. When deployed correctly, organizations have had excellent financial success with these systems. This study quantifies the current adoption and investment trends for social business/collaboration tools, as well as the benefits driving companies to expand their implementations of such systems. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with overall customer satisfaction. We conclude with practical advice for planning new investments in social business systems. (20 pp., 9 fig.)
[Research Byte]
Social Business/Collaboration Systems Adoption Trends and Customer Experience
February, 2017
$995.00
DISCLAIMER:
Avasant's research and other publications are based on information from the best available sources and Avasant's independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.