Reports

Showing 1249–1264 of 4763 results

SAP SuccessFactors Services 2025 RadarView™
The SAP SuccessFactors Services 2025 RadarView™ assists organizations in identifying strategic partners for adopting SAP SuccessFactors by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP SuccessFactors service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 58-page report also highlights the top supply-side trends in the SAP SuccessFactors services space and Avasant’s viewpoint.
July, 2025
Scaling Operational Intelligence and Automation with Gen AI-Infused SAP S/4HANA Transformation
Enterprises are accelerating their SAP S/4HANA transformations to modernize the digital core, enhance operational resilience, and scale Gen AI across end-to-end business processes. Momentum is shifting from strategy design to execution, driven by the urgency to address legacy complexity, strengthen data foundations, and embed automation and decision intelligence where it directly enhances business performance. Sustainability and regulatory alignment are becoming integral priorities, with organizations leveraging S/4HANA to operationalize carbon tracking, ethical sourcing, and audit-ready ESG reporting. To deliver outcomes at scale, service providers play a critical role, bringing guided transformation frameworks, industry-specific assets, automation toolkits, and delivery governance to reduce risk and accelerate value realization.
December, 2025
SCM Adoption Declines: Is the Supply Chain Hype Subsiding?
Previous global crises pushed supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. But with the changes of the economic environment in play, we have seen some normalization of supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
February, 2024
SD-WAN Managed Services 2022–2023 RadarView™
The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.
March, 2023
Securing the Digital Frontier: Protecting Enterprises in a Hyperconnected World
At Avasant’s flagship Empowering Beyond Summit 2025, a dynamic panel discussion brought together cybersecurity leaders from academia, healthcare, government, and global technology firms to explore how enterprises can responsibly adopt artificial intelligence at scale. Moderated by Jay Weinstein, Distinguished Fellow at Avasant, the panel featured George Mansoor (Chief Security Officer, California State University), Alexandra Landeggar (Global Head of Cyber Strategy & Transformation, RTX), Manju Naglapur (SVP & General Manager, Unisys), and John Caruthers (Lead Director, BISO, CVS Health). Together, they unpacked the strategic and technical imperatives shaping AI adoption ranging from governance frameworks and privacy safeguards to post-quantum preparedness and the expanding role of cybersecurity in enabling innovation. As regulatory pressures mount and AI becomes more embedded in critical systems, cybersecurity is increasingly recognized not just as a defense mechanism, but as a foundational pillar for responsible, scalable transformation.
August, 2025
Server Support Staffing Dips as IT Infrastructure Gets Easier to Administer
The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.
April, 2023
Server Support Staffing Ratios 2023
The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.
April, 2023
Server Support Staffing Ratios 2025
The demand for traditional server support roles has been shifting in recent years. While virtualization, data center automation, and the cloud have undeniably streamlined IT operations, AI and predictive maintenance technologies are further transforming the landscape.
February, 2025
Service Provider ESG Maturity Index 2023–2024: Driving Sustainable Sourcing by Engaging with Progressive Partners
This is the second edition of the Service Provider ESG Maturity Index, featuring 42 providers. The service providers have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 50 metrics spread across five topics: environmental, social, governance, ESG disclosure compliance and the UN Sustainable Development Goals (SDG) coverage, and complexity. The report aims to help enterprise customers choose the right service provider when making procurement decisions for building circular product life cycles and developing road maps and solutions to achieve their sustainability goals.
March, 2024
Service Providers: Catalysts for GCC Success
Explore how service providers drive the success of Global Capability Centers (GCCs) through strategic partnerships. Learn how they enhance operational efficiency, foster innovation, and support the evolution of GCCs from cost centers to growth engines in the modern business landscape.
September, 2024
Service Success a Priority Over Cost for System Integration Outsourcing
While many outsourcing decisions are influenced by the need to save money, system implementation/integration outsourcing differs. There are some instances where businesses are willing to pay extra for the expertise or operational flexibility that a service provider can deliver. However, in the case of system implementation/integration, the primary motivation is to ensure project success. This Research Byte summarizes our full report on System Implementation/Integration Outsourcing Trends and Customer Experience.
November, 2023
Shaping the High-Tech Future: Micro LLMs and 6G as Industry Game Changers
The high-tech industry stands at the edge of a significant transformation, driven by rapidly evolving customer expectations, accelerated innovation cycles, and the urgent imperative for sustainable, intelligent solutions. As businesses navigate increasingly complex global markets, pressures mount to deliver exceptional speed, precision, and efficiency. The shift toward digital innovation is no longer optional; it is crucial for survival and growth. According to Avasant’s High-Tech Industry Digital Services 2024–2025 Market Insights™ report, industry leaders recognize that investing heavily in cutting-edge technologies such as AI, semiconductor sustainability, and robust cloud solutions is imperative for maintaining competitive advantage. These investments reflect a strategic shift toward solutions capable of real-time responsiveness, localized intelligence, and resource-efficient operations.
April, 2025
Shift toward a Skill-based and Flexible Recruitment Operating Model for a Wider Talent Pool and Agility
The talent acquisition space is transitioning from a job-driven operating model to a skill-based approach, enabling organizations to tap into broader talent pools and address skill gaps effectively. The growing emphasis on flexibility and scalability underscores the importance of adopting flexible recruitment models. Diversity, equity, and inclusion (DEI) initiatives foster a diverse workforce, enhance employee engagement, and drive innovation. Through tech-enabled talent acquisition, enterprises are improving candidate experience, enhancing talent quality, optimizing operational efficiency, and bolstering employer branding. Service providers are augmenting their capabilities in hiring, sourcing, skilling, and candidate experience by leveraging generative AI, advanced analytics, and workflow automation. Strategic moves such as acquisitions, vendor partnerships, and AI-driven innovation are enabling enterprises to reduce costs, build agile workforces, and achieve operational excellence in a highly competitive and evolving talent landscape.
January, 2025
Shifting from Transactional to Value-based F&A Services due to Evolving Customer Expectations
The finance and accounting (F&A) BPO industry is navigating a dynamic phase marked by rapid technological advancements, evolving regulatory landscapes, and shifting client expectations. Service providers are adopting advanced technologies such as AI, ML, and RPA to automate routine tasks, improve compliance accuracy, and deliver financial insights. Meanwhile, regulatory changes are pushing for more stringent reporting and data transparency, compelling providers to innovate in governance and risk management practices. These developments are fueling the demand for F&A BPO services that enable organizations to achieve cost optimization, scalability, and strategic decision-making, evidenced by about a 13% growth in service providers’ revenue. Both demand- and supply-side trends are covered in Avasant’s Finance and Accounting Business Process Transformation 2024–2025 Market Insights™ and Finance and Accounting Business Process Transformation 2024–2025 RadarView™, respectively.
January, 2025
Shifting Toward Tech-enabled Trust and Safety
The emergence of new-age tools and technologies, such as generative AI and the metaverse, has led to a rapid and increased production of content and complexities in the online space in terms of new regulations and compliances. This exponential growth in content creation and consumption, driven by generative AI and content automation tools, further accentuates the need for robust trust and safety measures. Effectively addressing trust and safety gaps through a human-AI model is paramount for a safer online environment. Additionally, placing employee well-being and wellness at the forefront of trust and safety operations is becoming increasingly pivotal. These factors collectively shape the dynamic landscape of trust and safety in the digital age. Both demand-side and supply-side trends are covered in our Trust and Safety Business Process Transformation 2023–2024 Market Insights™ and Trust and Safety Business Process Transformation 2023–2024 RadarView™, respectively.
November, 2023
Shifting Trends Create Volatility in Server Support Staffing
The demand for traditional server support roles has been shifting in recent years. While cloud, virtualization, and data center automation have undeniably streamlined IT operations, increased workloads brought on by AI and data analytics create a push-pull effect. Server support staffing needs will likely be harder to predict in the next few years. This Research Byte examines the reasons for the trend and provides a summary of our full report on server support staffing ratios.
February, 2025