https://e5qjgyxhp85.exactdn.com/wp-content/uploads/2022/02/From-omnichannel.png?strip=all&lossy=1&quality=92&ssl=1 768 1152 Andrew Lobo https://avasant.com/wp-content/uploads/2016/01/logo-white-1-300x80.png Andrew Lobo2022-04-05 10:03:162022-04-07 19:43:51Kevin S. Parikh, CEO & Chairman, Avasant, featured in Forbes – From Omnichannel to Omniverse: Preparing for the Next Evolution of Customer Engagement
Kevin S. Parikh, CEO & Chairman, Avasant, featured in Forbes - From Omnichannel to Omniverse: Preparing for the Next Evolution of Customer Engagement
Whichever industry you operate in, it is crucial to connect with people differently—to successfully compete, retain existing customers and attract new ones. Businesses need to start investing in the new digital prerequisites and building the channels and platforms to support customer engagement seamlessly across the physical, virtual and augmented worlds. Companies that are successful can realize, based on my predictions, up to three times the value of a product or service and will be drawn closer to their customers.