Latest Reports

• DBA Outsourcing All Over the Place

  Database administration outsourcing often leads to satisfied customers who save money. But despite that track record, the use of DBA service providers is not widely practiced. Even in the face of outsourcing success, many companies are choosing to keep their database administration in-house. Perhaps this is because, as companies becoming increasingly data-driven, databases become the crown jewels for the organization. This Research Byte provides a look at the outsourcing frequency in context of our full report, Database Administration Outsourcing Trends and Customer Experience.

  May, 2020

• Patient Needs Driving Increased Adoption of Digital Technologies in Healthcare

  The healthcare industry is becoming more patient-centric. The shift to value-based care and consumerism is gaining momentum with the growth of personalized services and digitally enabled, low-cost care delivery models that improve the patient experience. Healthcare providers must expedite their adoption of digital technologies to align with these emerging industry trends. Digital service providers can aid in this task. This Research Byte provides a look at Avasant’s Healthcare Digital Services 2019-2020 RadarView™ report.

  May, 2020

• Data Center Operations Outsourcing Trends and Customer Experience 2020

  Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function.

  April, 2020

• Desktop Support Outsourcing Trends and Customer Experience 2019

  Cost savings from outsourcing the desktop support function are positive, but declining service levels are bogging down growth in these services. This report examines adoption trends and customer experience with desktop support outsourcing.

  December, 2019

• Desktop Support Outsourcing Not as Popular as it Once Was

  The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.

  December, 2019

• The Convergence of Business and Technology Teams-The Evolving Roles of Business and Technology Teams in Building the Digital Enterprise

  IT has typically been a constrained resource and as enterprises move away from coding towards configuration. Progressive enterprises are adopting “cloud-first” and “no coding, just configuration” strategies to build new business capabilities.

  April, 2020

• The New Role of the CIO-Opportunities for Disruptive Transformation

  The pace at which digital transformation is impacting enterprise has positioned CIO's in a more strategic role while driving leadership and innovation. contributing to business strategy while driving leadership and innovation.

  April, 2020

• What IT Organizations and Service Providers Can Expect in a COVID-19 Recovery

  As the COVID-19 global pandemic continues, IT leaders are asking how long this will continue, what actions they should take, and what they can expect in terms of a recovery. In other words, what is the life cycle of a pandemic for IT organizations? And how should organizations plan to tackle the challenges coming their way? Newly updated for April 2020, this Research Byte outlines the stages of a pandemic recovery life cycle and the impact on IT service delivery.

  April, 2020

• Defining the Digital Enterprise – A NASSCOM Avasant Joint Report

  Digitalization has become pervasive and critical to remain competitive in the industry. The enterprises, thus, no longer have the option of delaying their transformation initiatives. They need to embrace this as an opportunity to transform their business models, develop new revenue streams, go beyond customer expectations, and optimize operations. However, there are different lenses for them to imagine their end-state digital enterprise. NASSCOM and Avasant have partnered to conduct an in-depth research to help the broader ecosystem about the current state of digital initiatives and approaches taken by progressive enterprises.

  March, 2020

• COVID-19 Impact on IT Organizations and Service Provider Relationships – April 2020

  As the COVID-19 pandemic continues, IT leaders are asking what actions they should take and what a recovery will look like. The recovery will include reorganization of IT service delivery, invocation of force majeure, and renegotiation of support agreements with third parties. This presentation lays out the expected life-cycle stages for the current pandemic and its impact on IT services short-term and long-term. We also outline specific contractual and legal considerations that IT leaders should understand in renegotiating relationships with service providers.

  April, 2020

• Coronavirus Impact Index by Industry A RadarView Assessment

  COVID-19 fears continue to grip the world, with a growing number of people infected and dying. In addition to the human tragedy, there is also a massive impact on business. But these effects vary by industry. To truly understand the impact of the Coronavirus on the world's economy, it is important to view its effects by industry.

  March, 2020

• Blunting the Impact of Pandemic-Induced Travel Restrictions on Offshore Service Delivery

  As global enterprises brace for the uncertain impact of the coronavirus pandemic, travel bans and visa restrictions have complicated the landscape for companies that manage a global workforce and have partners in different countries. This Research Byte provides recommendations to prevent negative impacts on business operability and customer satisfaction.

  March, 2020