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Chapter 38 provides benchmarks for higher-education institutions. The sector includes public and private colleges and universities, research universities, business and medical schools, and for-profit institutions. The 20 respondents in the sample have annual revenues ranging in size from about $50 million to about $8 billion.
Chapter 37 provides benchmarks for logistics providers. The 19 respondents in this sample range in size from $52 million to about $50 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
Chapter 36 provides benchmarks for federal, state, and regional government agencies. The category includes public health agencies, courts and law enforcement agencies, organizations that provide IT services to government agencies, social service agencies, state parks, and other federal, state, and regional government units. The 21 respondents in the sample have operating budgets that range in size from about $62 million to about $40 billion.
Chapter 35 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 36). The 19 respondents in this subsector have annual operating budgets ranging from $50 million to $1.2 billion.
Chapter 34 provides benchmarks for technical services organizations. The 25 respondents in the sample range in size from a minimum of about $50 million to about $3 billion in annual revenue. The sector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.
Chapter 33 provides benchmarks for professional services organizations. The 20 respondents in the sample range in size from a minimum of about $50 million to about $2 billion in annual revenue. The sector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
Chapter 32 provides benchmarks for hospitals. The 34 respondents in this subsector range in size from $50 million to around $8 billion in annual revenue. This category includes community hospitals, university hospitals, nonprofit hospitals, health clinics, healthcare systems, and regional healthcare providers.
Chapter 31 provides benchmarks for utilities. The 20 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.
Chapter 30 provides benchmarks for health insurance companies. The firms in this sector include companies that sell medical and dental insurance along with healthcare providers that also offer health insurance plans and function as healthcare payors. The 15 respondents in this sector range in size from a minimum of $100 million to over $100 billion in annual revenue.
Chapter 29 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, agricultural retailers, pharmaceutical retailers, educational products retailers, sports equipment retailers, and other online retailers. The 20 respondents in this sample have annual revenue ranging from about $100 million to over $100 billion.
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