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Communications Staffing Still on Mute
Corporate communications systems have become more complex, particularly during the coronavirus pandemic, as companies struggle to make it possible for large chunks of the workforce to work remotely. Nevertheless, despite the growing complexity, the number of IT specialists who support communications systems has stabilized in the past few years. This Research Byte provides a summary of our full report on communications support staffing ratios.
IT in PJs Here to Stay, Post-Pandemic
Regardless of how long the pandemic lasts, one thing that appears to be here to stay for IT personnel is working from home, although the percentage will drop. Our annual IT salary study finds that about a quarter of IT workers will ply their trade from home, full-time, after the pandemic subsides. This Research Byte summarizes our findings on the WFH reality.
Intelligent Automation Services 2020-2021 RadarView™
The Intelligent Automation Services 2020-2021 RadarView™ Report provides information to assist enterprises in charting their action plan for intelligent automation strategy. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 82-page report also highlights key industry trends in the intelligent automation space and Avasant’s viewpoint on them.
Redesigning business processes with AI and automation
The number of intelligent automation engagements has increased by 75% in the last 12 months, with industry-specific process automation accounting for 70% growth in the share of new automation implementations. Growth in AI-enabled hyperautomation has increased use cases for prediction, recommendation, analytics, and reporting. Other areas in order of enterprise priority were workflow integration and automation, intelligent data capture, iBPM, and process discovery. As automation tasks become more sophisticated, we would expect continued growth in this area.
Digital CX and CRM Services 2020-2021 RadarView™
The Digital CX and CRM Services 2020-2021 RadarView™ report provides information to assist enterprises in building digital customer experience (CX) and CRM related strategies and charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can expedite their CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
Transforming the Customer Experience During COVID-19 and Beyond
The pandemic resulted in changing consumer behaviors with a significant uptick in the use of digital services. As new digital channels emerge, multiple technologies and trends are reshaping the customer experience. The increased emphasis on data, personalization, and multichannel communication requires that enterprises focus on trust, empathy, and replicating the offline experience. These emerging trends are covered in Avasant’s Digital CX and CRM Services 2020-2021 RadarView™ report.
F&A Business Process Transformation 2020-2021 RadarView™
The F&A Business Process Transformation 2020-2021 RadarView™ report aims to assist enterprises in identifying strategic partners for the digital transformation of their finance operations by bringing out detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key F&A service providers across practice maturity, domain ecosystem, and investment and innovation, thus assisting enterprises in evaluating key players in the F&A outsourcing space. The 66-page report also highlights key industry trends in the F&A outsourcing space and Avasant’s viewpoint on them.
Service Providers Helping More Firms Cash In on Digital Finance Transformation
COVID-19 has revealed that many enterprises need to shift from in-house finance and accounting (F&A) process management to outsourcing it to F&A service providers. Technology is less and less being treated in a siloed manner, and instead it has now become an integral part of operations. As a result, F&A service providers are leveraging their existing technological capabilities and addressing enterprises’ demands, minimizing the siloes between technology and process management. Additionally, enterprises are striving for coverage of related functions, such as supply chain management, procurement, and order management, leading to a surge in multi-tower deals. To cater to diverse and emerging business needs, service providers’ offerings are playing a pivotal role in the business process transformation space. These trends are covered in Avasant’s new F&A Business Process Transformation 2020-2021 RadarView™ report.
IT Salary Report 2021
Our IT Salary Report 2021 provides total compensation for 80 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2021 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (36 pp., 7 figs., plus salary tables)
IT Wages to Rise 2.3% at the Median in 2021, Salary Study Finds
With the coronavirus pandemic defining a year of turmoil and change, several factors are buffeting IT salaries. Even with business leaders asking more from IT personnel during this work-from-home (WFH) era, the slow-growth salary trend we have reported on in recent years is continuing.
Hybrid Enterprise Cloud Services 2020-2021 RadarView™
The Hybrid Enterprise Services 2020-2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing hybrid cloud environment. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 85-page report also highlights key industry trends in the hybrid cloud space and Avasant’s viewpoint on them.
European IT Budgets Rising Despite Pandemic
In our first annual IT Spending and Staffing Benchmarks study focused entirely on Europe, organizations are poised for strong IT operational budget growth despite contending with a global pandemic. Budget increases are set to be well above inflation. European companies across nearly every sector are planning controlled-but-steady IT growth. The outlook for the year is looking strong for IT organizations, even with the coronavirus pandemic—or perhaps, because of it. This Research Byte describes one of the top findings of our European companion to our flagship IT Spending and Staffing Benchmarks.