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  • PrimaryImage Cloud Platform 2021 300x200 - Cloud Platforms 2021 RadarView™

    Cloud Platforms 2021 RadarView™

    The Cloud Platforms 2021 RadarView™ report addresses the need for enterprises to leverage cloud platforms to accelerate their digital journeys, embrace the cloud, and identify the right cloud platform providers to partner with. The 50-page report also provides our point of view on how cloud platform providers are catering to the changing needs of enterprises through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.

    September, 2021

  • RVFSeptember2021 300x200 - Residual Value Forecast September 2021

    Residual Value Forecast September 2021

    Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

    September, 2021

  • FMV09 2021 300x200 - Current Fair Market Values September 2021

    Current Fair Market Values September 2021

    Our Fair Market Value (FMV) report provides data for the following categories of equipment: (1) IBM mainframe and midrange hardware and IBM peripherals; (2) Workstations, PCs, and servers from Compaq, Dell, HP, IBM/Lenovo, Lexmark, Okidata, Silicon Graphics, Sony, Sun, and Toshiba; (3) Network Communication gear from Cisco, Bay/Nortel, IBM, Intel, Lucent, and others. Fair Market Values are provided for end-user, wholesale, and orderly liquidation values (OLV) prices.

    September, 2021

  • WebsiteAccessibility2021 600x400 - Website Accessibility Adoption and Best Practices 2021

    Website Accessibility Adoption and Best Practices 2021

    Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, or cognitive impairment. When this practice is followed formally and consistently, the experience is improved for people with disabilities who can better understand, navigate, and interact with an organization’s websites. In this report, we study the adoption and practice levels for website accessibility and examine those by organization size and sector. We conclude with practical recommendations for getting started with website accessibility.

    August, 2021

  • WebOpOutfig22021 1 300x200 - Web Operations Outsourcing Trends and Customer Experience 2021

    Web Operations Outsourcing Trends and Customer Experience 2021

    Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing web operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and how these trends differ by organization size and sector. We conclude with recommendations on how to engage with a web, e-commerce, or electronic data interchange (EDI) service provider.

    August, 2021

  • WebsiteAccessibility2021 600x400 - Benefits of Accessible Websites Far Surpass Just Doing the Right Thing

    Benefits of Accessible Websites Far Surpass Just Doing the Right Thing

    Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, neurological, or cognitive impairment. But here is a fact that most companies do not comprehend: The benefits of website accessibility include a number of benefits to the organization itself. This Research Byte identifies those benefits while summarizing our full report on website accessibility best practices.

    August, 2021

  • webop2021 1 300x200 - Pandemic Gives Web Operations Outsourcing a Shot in the Arm

    Pandemic Gives Web Operations Outsourcing a Shot in the Arm

    Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

    August, 2021

  • ERPfig12021 300x200 - ERP Adoption Trends and Customer Experience 2021

    ERP Adoption Trends and Customer Experience 2021

    Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies we track, and new investment in ERP systems also remains relatively high. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. We identify the functional areas where organizations are planning or considering making new investments in ERP. We also examine where ERP systems are deployed as well as their typical age and length of time between version upgrades. We wrap up with recommendations for improving the ROI of ERP.

    August, 2021

  • Fig1 13ISS2021 300x200 - Digital Transformation Drives Rising IT Staff Head Count

    Digital Transformation Drives Rising IT Staff Head Count

    Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.

    July, 2021

  • dclassfig22021 300x200 - Data Classification and Retention Adoption and Best Practices 2021

    Data Classification and Retention Adoption and Best Practices 2021

    Creating a formal classification scheme is an important element in managing data for security, disaster recovery, and retention purposes. Yet, many organizations—even those that profess a commitment to protecting corporate and customer information—fail to implement data classification. This report begins by defining data classification and retention. We next study the adoption and practice levels and examine those by organization size and sector. We conclude with best-practice recommendations.

    July, 2021

  • Telcos 300x200 - Security and Cloud Skills make Telcos an Interesting Choice for IT Services

    Security and Cloud Skills make Telcos an Interesting Choice for IT Services

    As digital transformation initiatives accelerate, telcos are uniquely situated to provide the most vital services and solutions to IT organizations. Cloud and security have been the major drivers of IT budgets for nearly a decade, and this is unlikely to change in the near future. Telcos can take advantage of these growth areas due to their long business relationships and their networking roots. This article builds on findings from the June 23rd and 24th Orange Business Services Analyst Day as well Avasant Research.

    July, 2021

  • acumatica2021 300x200 - Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold

    Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold

    Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.

    July, 2021