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AI emerges as the foundation of enterprise decision-making
Over the past 12 months, the number of artificial intelligence (AI) and advanced analytics projects in production has increased by 54%. Much of this growth is due to AI-enabled digital workplace solutions and self-services capabilities, allowing for low-touch operations needed during the pandemic. New use cases have emerged in areas such as advertising, media, and marketing where consumers now expect personalized content and communications. AI is creating a shift in how enterprises consume data and make decisions.
Applied AI and Advanced Analytics Services 2021 RadarView™
The Applied AI and Advanced Analytics Services 2021 RadarView™ report provides information to assist enterprises in charting their action plan for an artificial intelligence (AI) and analytics strategy. It identifies key global service providers and system integrators that can help organizations expedite their digital transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners. The 82-page report also highlights key industry trends in the AI and analytics space and Avasant’s viewpoint on them.
Avasant Digital Forum: The Age of Cyber Crime: Mitigating the Impact of Data Breaches
The recent Solarwinds breach has shown that cybercrime is a rapidly increasing threat to businesses and has become an inevitability. The business impact can range from loss of data to damaged consumer confidence and significant financial liabilities. While investing in cyber security is critical, there’s a fiduciary responsibility to have a mitigation plan against damage to business reputation and trust from a data breach. It’s important for every company to be prepared to handle the breach lifecycle – from Incident management to Impact assessment, Communication, Breach resolution and Recovery.
Media & Entertainment Digital Services 2021-2022 RadarView™
The Media & Entertainment Digital Services 2021-2022 RadarView™ report addresses the need of enterprises to understand the right action points to gain competitive advantage. It also identifies essential global service providers and system integrators that can help organizations in business transformation. It also brings out detailed capability and experience analyses of leading vendors to assist media & entertainment companies in identifying strategic partners for their digital transformation journeys. The 87-page report also highlights key industry trends in the media & entertainment space and Avasant’s viewpoint on them.
Consumers increasingly shifting to digital content
Digital content is growing exponentially as a result of the proliferation of smart devices and evolving customer preferences. With more than 3.8B people accessing digital content on a regular basis, media & entertainment companies are upgrading the quality and quantity of content to increase customer engagement. Moreover, the use of digital technologies such as cloud, artificial intelligence (AI), and analytics is playing a critical role in providing personalized services to include special recommendations, globalized content, experiential entertainment, and customized communications to customers. These trends are covered in Avasant’s new Media & Entertainment Digital Services 2021-2022 RadarView™ report .
IT Help Desk Outsourcing Trends and Customer Experience 2021
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as pervasive as one might think. In this report, we analyze the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. We conclude with some key questions to consider.
What’s Behind the Decline in Help Desk Outsourcing?
The decision to turn over an IT organization’s help desk function to a service provider has a long history. Nevertheless, our research shows that it is not as pervasive as one might think. The percentage of organizations outsourcing their help desks at any level declined again for the third straight year. One factor behind the decline is that many support tasks have become easier to perform and can be done remotely. This Research Byte provides a summary of our full report on IT help desk outsourcing.
Deploying Low-Latency Applications in the Cloud
Conventional wisdom is that some systems that require low latency and a high degree of system availability, such as warehouse management systems (WMS) or manufacturing execution systems (MES), are best deployed on-premises. Nevertheless, cloud systems are invading even this category of software. This research byte highlights one example.
Unleashing the potential of IoT in the new normal
The global pandemic has accelerated the push for IoT technology in many sectors including retail, manufacturing, and healthcare. New IoT use cases are leading to growth, especially in the Industrial Internet of Things (IIoT) and Internet of Medical Things (IoMT). Greater adoption of 5G and other factors will likely continue to drive growth in the post-COVID economy. These emerging trends are covered in Avasant’s IoT Services 2021 RadarView™ report.
Internet of Things Services 2021 RadarView™
The IoT Services 2021 RadarView™ report provides information to assist enterprises in building IoT-related strategies and helps chart out an action plan for IoT deployment. It identifies key global service providers and system integrators that can expedite their digital transformation journey leveraging IoT. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report also highlights key industry trends in the IoT space and Avasant’s viewpoint on them.
Avasant Digital Forum: Future Proofing your Enterprise: Enabling Digital Transformation in the New GCC Economy
As the GCC region recovers from the global pandemic it is emerging as the world’s foremost digital economy. Rapid Digitalization is enabling regional businesses and governments to transform and thrive in the post-COVID world. Digital transformation is a catalyst for this recovery and adopting a combination of AI, Automation, Analytics, Cloud and Mobility will enable the regional firms to stay ahead of the competition.
SD-WAN Leads the Way in ROI
With the COVID-19 pandemic, the network is at the front and center of resiliency discussions, now so more than ever. Network services have further gained importance, especially for improving business agility and flexibility—which we’ve known for a while. And yet we are mildly surprised that SD-WAN finished first on the risk-reward analysis this year in our annual study. This Research Byte provides a look at the risk/reward profile for the technologies in our full study, Technology Trends 2021.