Latest Reports

• ITIL Best Practices 2024

  The Information Technology Infrastructure Library (ITIL) is a framework of best practices and processes designed to assist businesses in supporting, delivering, and improving their IT services. The primary goal of ITIL is to ensure that IT services align with business objectives and customer needs. Frequently adopted ITIL processes include incident management, change management, and problem management.

  March, 2024

• Residual Value Forecast March 2024

  Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

  March, 2024

• Service Provider ESG Maturity Index 2023–2024: Driving Sustainable Sourcing by Engaging with Progressive Partners

  This is the second edition of the Service Provider ESG Maturity Index, featuring 42 providers. The service providers have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 50 metrics spread across five topics: environmental, social, governance, ESG disclosure compliance and the UN Sustainable Development Goals (SDG) coverage, and complexity. The report aims to help enterprise customers choose the right service provider when making procurement decisions for building circular product life cycles and developing road maps and solutions to achieve their sustainability goals.

  March, 2024

• Enabling Company-Wide Transformation Through Automation

  Despite the maturity of intelligent automation (IA) services, enterprise investment in advanced technologies such as AI, NLP, and generative AI continues to reshape this space. Sectors such as manufacturing, retail and CPG, and healthcare and life sciences lead in IA adoption to analyze unstructured data, optimize operations, and enhance customer experiences. The rise of Gen AI has further amplified AI integration throughout the automation value chain, particularly in process mapping, AIOps, knowledge management, and back-office automation.

  February, 2024

• Intelligent Automation Services 2023–2024 Market Insights™

  The Intelligent Automation Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their IA projects. The report also highlights the key challenges enterprises face today in this space.

  February, 2024

• Intelligent Automation Services 2023–2024 RadarView™

  The Intelligent Automation Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for IA services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 70-page report highlights top supply-side trends in IA space and Avasant’s viewpoint on them.

  February, 2024

• IT Security: A Business Necessity, Not a Game of Chance

  Organizations in all industries and of all sizes require some form of IT security technology. In analyzing adoption and investment trends in IT security technology, there is a problem: IT security is not just one technology. It includes a wide variety of technologies, from basic security tools such as firewalls and spam filtering to more advanced capabilities such as incident detection. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.

  February, 2024

• IT Security Technology Adoption and Customer Experience 2024

  Organizations in all industries and of all sizes require some form of IT security technology. With threats on the rise, companies are continuing to invest in this technology. According to our annual Technology Trends study, while 83% of respondents reported some form of IT security adoption, 72% percent of all organizations stated that they are making new investments.

  February, 2024

• Website Accessibility Best Practices 2024

  Website accessibility means building and maintaining websites that anyone can use comfortably and effectively.

  February, 2024

• Advantages of Website Accessibility Extend Beyond Moral Imperatives

  Imagine reaching 1.3 billion new customers. That is the potential that organizations can unlock by making websites truly accessible. The World Health Organization reports this staggering number of people living with a disability who might be excluded from an online experience. So, web accessibility is not just about doing the right thing; it is also a strategic business decision with compelling benefits. This Research Byte identifies the benefits while summarizing our full report on website accessibility best practices.

  February, 2024

• Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance

  As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.

  February, 2024

• Agile Development Best Practices 2024

  SaaS and packaged solutions are incredibly valuable. They help save time and resources in developing and maintaining applications for common back-office processes such as payroll, accounting, ERP, and CRM.

  February, 2024