Latest Reports

• App Development Outsourcing Increasing But for How Long?

  The outsourcing of the application development function has grown in the past five years, increasing from 56% in 2019 to 64% in 2023. However, this is an outsourcing category that should be monitored, because there are countervailing trends such as public cloud infrastructure, SaaS, low-code/no-code, and even AI, which may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on Application Development Outsourcing Trends and Customer Experience.

  February, 2024

• Application Development Outsourcing Trends and Customer Experience 2024

  The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.

  February, 2024

• Breakthrough Innovation through Digitalization in the Life Sciences Domain

  The Life Sciences Digital Services 2024 RadarView™ can help life sciences enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the life sciences industry and Avasant’s viewpoint.

  February, 2024

• Life Sciences Digital Services 2024 Market Insights™

  The Life Sciences Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the life sciences industry. The report also highlights key challenges that enterprises face today.

  February, 2024

• Life Sciences Digital Services 2024 RadarView™

  The Life Sciences Digital Services 2024 RadarView™ can help life sciences enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the life sciences industry and Avasant’s viewpoint.

  February, 2024

• Fair Market Values February 2024

  The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.

  February, 2024

• Increased Automation Reduces Web Operations Outsourcing

  Web operations outsourcing is a well-known managed service in which organizations continue to expand their efforts. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. Many have turned to managed service providers to deliver highly available and reliable web and e-commerce systems. However, the rise in automated solutions and perhaps even generative AI may have given companies the confidence to tackle these tasks on their own. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

  February, 2024

• Web Operations Outsourcing Trends and Customer Experience 2024

  Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.

  February, 2024

• VR/AR Adoption Low, For Now

  Businesses are in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies. However, the ROI and TCO are favorable for early adopters. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.

  February, 2024

• Virtual and Augmented Reality Adoption Trends and Customer Experience 2024

  Businesses are currently in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies.

  February, 2024

• Telehealth Services Platform 2023–2024 RadarView Scan™

  Avasant’s Telehealth Services Platform 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing telehealth services platforms. The 25-page report also highlights how these vendors leverage their capabilities to provide telehealth services to address the ongoing healthcare challenges.

  February, 2024

• Finding the Synergy Between AI Capabilities and Human Agents to Enhance Customer Experience

  Enterprises are strategically aligning their priorities to emphasize customer experience while concurrently optimizing costs. This approach has fueled the surge in nearshore outsourcing, underpinned by considerations such as data security, cultural alignment, and the imperative for swifter response times. The increased usage of digital channels, coupled with the integration of generative AI and cloud-based solutions, signifies a paradigm shift in the contact center outsourcing landscape. This technology integration is poised to drive the growth of contact center services as organizations increasingly seek tailored solutions by leveraging data-driven insights to navigate the intricate dynamics of the contemporary business environment. Demand-side and supply-side trends are covered in our Contact Center Business Process Transformation 2023–2024 Market Insights™ and Contact Center Business Process Transformation 2023–2024 RadarView™, respectively.

  January, 2024