Latest Reports

• Making The “Factory of the Future” a Reality with Strategic Tech Investments

  The traditional factory floor is on the cusp of a revolution. By strategically investing in emerging technologies, manufacturers can bridge the gap between the present and the “Factory of the Future,” a vision of intelligent automation, interconnected machines, and data-driven platforms. In this research byte, we explore the significance of implementing transformation initiatives to accelerate the creation of the “Factory of the Future,” examining service providers’ role in enabling IT/OT convergence, platform implementations, and Industry 4.0 technologies. We highlight the efforts of one such service provider, Hitachi Digital Services, based on its analyst and advisor event held in June 2024.

  July, 2024

• Cloud Customer Relationship Management Suites 2024 RadarView™

  The Cloud Customer Relationship Management Suites 2024 RadarView™ assists organizations in identifying strategic partners for CRM adoption by providing a detailed analysis of key cloud CRM vendors across product maturity, enterprise adaptability, and innovation road map. The 46-page report highlights top supply-side trends in the cloud CRM suites space and Avasant’s viewpoint.

  July, 2024

• Enhancing Productivity and Customer Experience for Enterprises through Generative AI Capabilities in CRM

  Enterprises are increasingly adopting cloud CRM platforms to enhance sales productivity, improve customer service efficiency, and gain deeper insights. CRM vendors are integrating generative AI capabilities across the CRM value chain to automate tasks, generate predictive insights, and facilitate skill development while forming strategic partnerships to augment customer engagement and operational efficiency. Industries such as manufacturing, retail, and high-tech show high adoption rates, driven by the need for better production planning, omnichannel experiences, and personalized marketing. The adoption of CRM suites is leading enterprises to significant revenue growth through enhanced upselling and cross-selling opportunities.

  July, 2024

• Cloud Customer Relationship Management Suites 2024 Market Insights™

  The Cloud Customer Relationship Management Suites 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any CRM adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.

  July, 2024

• Middle East Cybersecurity 2024 Market Insights™

  The Middle East Cybersecurity 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cybersecurity-related digital projects in the Middle East. The report also highlights key challenges that the region’s enterprises face today.

  July, 2024

• Business Process Services Pricing and Solution Trends: H1 2024

  In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

  July, 2024

• Business Process Services – Provider Trends CQ1 2024

  In this quarterly report for CQ1 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.

  June, 2024

• Revolutionizing Gen AI Operations: Portkey’s End-to-End LLMOps Platform

  Generative AI is now vital in enterprise operations, yet many companies struggle to move projects from proof of concept to production due to the lack of robust model management and orchestration. Large language model operations (LLMOps) offers the tools and practices needed to develop, deploy, and maintain LLMs, providing essential infrastructure for managing their life cycle. Portkey excels in this space, offering a comprehensive LLMOps platform with observability, analytics, prompt management, and more. It positions itself as the only full-stack LLM orchestration platform covering the entire LLMOps value chain, including evaluation, deployment, monitoring, and remediation.

  July, 2024

• From Black Box to Easy Answers: App Orchid’s AI-Powered Platform Unlocks Insights

  To say that AI is the scorching hot trend of 2024 is a huge understatement, and thus many companies have come to believe that AI projects can be the Holy Grail. But there are many problems that companies face in this regard. However, companies in a market dubbed enterprise decision intelligence (EDI) have emerged to fill this gap. One of the more interesting is App Orchid.

  July, 2024

• The Era of AI-Enabled Innovation

  Artificial intelligence (AI) has become the central force of innovation across various industries and sectors. AI is revolutionizing diagnostics, treatment personalization, and patient care management. In manufacturing, it is enhancing production efficiency, predictive maintenance, and supply chain optimization. However, the journey to AI integration is not without its complications. One of the significant challenges is ensuring seamless integration of AI systems with existing infrastructures—while maintaining data security and privacy.

  July, 2024

• Big Tech vs. Emerging Tech: Where Is the Real Innovation Happening?

  Big tech companies, once major disruptors, now face the challenge of balancing profit demands with innovation. At Avasant’s Empowering Beyond Summit 2024, experts discussed whether innovation is shifting to emerging tech companies, which can take greater risks without the pressure of public trading. The panel outlined three growth arcs: core innovation for existing offerings, immediate value creation to enhance core products, and moonshots for groundbreaking advancements. While big tech focuses on refining and monetizing established products, emerging tech embraces bold, high-risk innovations, highlighting that innovation continues across different sectors and stages of company development.

  July, 2024

• The Art of Disruption: Turning Intelligent Digital Investments into Business Outcomes

  Mark Zuckerberg's philosophy of "Move fast and break things" has driven a wave of market disruption, with companies investing heavily in cloud migration to enhance efficiency. At Avasant’s Empowering Beyond Summit (EBS) 2024, experts discussed how businesses can leverage internal disruption to align technological, business, and financial goals for sustainable growth. They emphasized three key stages: fostering a culture of adaptability, responsible exploration of new technologies, and intelligent investing to fill value chain gaps. By following these principles, businesses can effectively navigate the challenges and opportunities of modern innovation.

  July, 2024