Latest Reports

• Streamlining and Minimizing Vendor Management Complexity

  The growing enterprise demand for multisourcing service integration (MSI) is mainly driven by complexities in multivendor environments and the need for optimizing IT costs and enhancing service outcomes and quality. Service providers offer multiple end-to-end services to help organizations streamline service delivery processes, enhance supplier management, mitigate risks, and improve vendor collaboration. Additionally, service providers invest in advanced technologies such as AI/ML, automation, and proprietary IT service management tools to optimize service delivery and improve overall outcomes. This rising demand for MSI has also led to a 46% increase in the number of full-time employees working in this field. Both demand-side and supply-side trends are covered in our Multisourcing Service Integration 2022–2023 Market Insights™ and Multisourcing Service Integration 2022–2023 RadarView™, respectively.

  April, 2023

• Multisourcing Service Integration 2022–2023 Market Insights™

  The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.

  April, 2023

• Multisourcing Service Integration 2022–2023 RadarView™

  The Multisourcing Service Integration 2022–2023 RadarView™ assists organizations in identifying strategic partners for multisourcing service integration (MSI) by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 61-page report highlights top supply-side trends in the MSI space and Avasant’s viewpoint.

  April, 2023

• Empowering Beyond Preview: The Virtuous Cycle of Sustainability and Innovation

  Although the Industrial Revolution brought economic growth and lifted people out of poverty, it also came with a price to the environment. Pollution and climate change are creating challenges for enterprises. But with a bit of imagination and leadership, today’s digital technologies can solve this problem. This topic and many more will be discussed at the Empowering Beyond Summit.

  April, 2023

• Artificial Intelligence a Major Focus of Empowering Beyond Summit

  Generative AI has caught everyone’s imagination as ChatGPT became the fastest adopted technology in history. In light of this, artificial intelligence will be one of the focuses of Avasant’s Empowering Beyond Summit 2023 (EBS23), which will feature inspiring keynotes, interactive panels, innovative demos, and more.

  April, 2023

• IT Outsourcing Statistics 2023

  IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing.

  April, 2023

• IT Outsourcing Surges Amidst Global Uncertainties

  Organizations are accelerating their strategic plans in response to the continued economic uncertainty and social instability. In response, IT leaders expect to increase their outsourcing budgets this year, according to our new IT Outsourcing Statistics 2023 study. This Research Byte summarizes the factors behind the upward trend in IT outsourcing.

  April, 2023

• Two-Factor Authentication Again Ranks as Least-Mature Best Practice

  Two-factor authentication (2FA) is a powerful way to improve IT security. But at the same time, workers—and even their managers—often resist it, because it creates an additional step to access systems. As a result, many organizations are inconsistent or informal in their practice of 2FA. This Research Byte highlights some of our findings on the least-mature practices, along with an overview of the contents of the full study on IT management best practices.

  April, 2023

• Server Support Staffing Dips as IT Infrastructure Gets Easier to Administer

  The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.

  April, 2023

• Server Support Staffing Ratios 2023

  The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.

  April, 2023

• Navigating Network Transformation with the Convergence of SD-WAN and Security

  The adoption of managed SD-WAN services has steadily increased in the past couple of years across geographies and industries, driven by a rise in remote work. SD-WAN managed services outsourcing grew by about 40% from 2021 to 2022. Additionally, the enterprise need for network security, effective application, and user and policy optimization is driving joint SD-WAN and SASE implementations. However, businesses still face challenges, such as migration from existing legacy networks, vendor management, and lack of skilled resources, while implementing SD-WAN. These trends, and others, are covered in Avasant’s SD-WAN Managed Services 2022–2023 RadarView™.

  March, 2023

• SD-WAN Managed Services 2022–2023 RadarView™

  The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.

  March, 2023