This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance.
Over 100 specific IT support metrics are provided, as shown below.
1.Help Desk Staffing Ratios
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Trend in Help Desk Staff as Percentage of IT Staff
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Help Desk Staff as Percentage of IT Staff
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Help Desk Staff as Percentage of IT Staff, by Organization Size
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End-User Support Group as Percentage of IT Staff, by Organization Size
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Users per Help Desk Staff Member, by Organization Size
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Applications per Help Desk Staff Member, by Organization Size
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Help Desk Staff as Percentage of IT Staff, by Sector
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Users per Help Desk Staff Member, by Sector
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Applications per Help Desk Staff Member, by Sector
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First-Call Resolution Rate, by Organization Size
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First-Call Resolution Rate, by Sector
2. Desktop Support Staffing Ratios
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Trend in Desktop Support Staff as Percentage of IT Staff
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Desktop Support Staff as Percentage of IT Staff
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Desktop Support Staff as Percentage of IT Staff, by Organization Size
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Desktop Support Staff as Percentage of End-User Support Group, by Organization Size
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End-User Support Staff as Percentage of IT Staff, by Organization Size
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PCs per Desktop Support Staff Member, by Organization Size
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Users per Desktop Support Staff Member, by Organization Size
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Applications per Desktop Support Staff Member, by Organization Size
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Desktop Support Staff as Percentage of IT Staff, by Sector
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Users per End-User Support Staff Member, by Sector
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PCs per Desktop Support Staff Member, by Sector
3. Network Support Staffing Ratios
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Trend in Network Support Staff as Percentage of IT Staff
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Network Support Staff as Percentage of IT Staff
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Network Support Staff as Percentage of IT Staff, by Organization Size
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Network Support Staff as Percentage of Network Group, by Organization Size
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Users per Network Support Staff Member, by Organization Size
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Network Devices per Network Support Staff Member, by Organization Size
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Network Devices per Network Support Staff Member, by Sector
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Network Support Staff as Percentage of IT Staff, by Sector
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Users per Network Support Staff Member, by Sector
4. Server Support Staffing Ratios
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Trend in Server Support Staff as Percentage of IT Staff
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Server Support Staff as Percentage of IT Staff
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Server Support Staff as Percentage of IT Staff, by Organization Size
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Servers per Server Support Staff Member, by Organization Size
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OS Instances per Server Support Staff Member, by Organization Size
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Users per Server Support Staff Member, by Organization Size
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Server Support Staff as a Percentage of IT Staff, by Sector
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Servers per Server Support Staff Member, by Sector
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OS Instances per Server Support Staff Member, by Sector
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Users per Server Support Staff Member, by Sector
5. ERP Support Staffing Ratios
- ERP Users per ERP Support Staff Member
- ERP Users per ERP Support Staff Member, by Size of Installation
- ERP Users per ERP Support Staff Member, by Vendor
- ERP Users per ERP Support Staff Member, by Sector
- ERP Users per ERP Support Staff Member, by Age of Installation
- ERP Users per ERP Support Staff Member, by Years Since Last Upgrade
- Extent of Modifications to ERP Systems
- ERP Users per ERP Support Staff Member, by Level of Modification
- Where ERP Systems Are Deployed
- ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users
6. Database Administration (DBA) Staffing Ratios
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Trend in Database Administrators as Percentage of IT Staff
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Database Administrators as Percentage of IT Staff
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Database Administrators as Percentage of IT Staff, by Organization Size
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Database Administrators as Percentage of Data Center Group, by Organization Size
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Users per Database Administrator, by Organization Size
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Applications per Database Administrator, by Organization Size
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Database Administrators as Percentage of IT Staff, by Sector
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Users per Database Administrator, by Sector
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Applications per Database Administrator, by Sector
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Percentage of Organizations with Database Administrators
7. Data Management Staffing Ratios
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Trend in Data Management Staff as Percentage of IT Staff
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Data Management Staff as Percentage of IT Staff
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Data Management Staff as Percentage of IT Staff, by Organization Size
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Data Management Staff as Percentage of Application Group, by Organization Size
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Users per Data Management Staff Member, by Organization Size
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Applications per Data Management Staff Member, by Organization Size
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Data Management Staff as Percentage of IT Staff, by Sector
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Users per Data Management Staff Member, by Sector
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Applications per Data Management Staff Member, by Sector
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Percentage of IT Organizations with Data Management Staff
8. DevOps Engineer Staffing Ratios
- Trend in DevOps Engineers as Percentage of IT Staff
- DevOps Engineers as Percentage of IT Staff
- DevOps Engineers as Percentage of IT Staff, by Organization Size
- DevOps Engineers as Percentage of Application Group, by Organization Size
- Users per DevOps Engineer, by Organization Size
- Applications per DevOps Engineer, by Organization Size
- DevOps Engineers as a Percentage of IT Staff, by Sector
- Users per DevOps Engineer, by Sector
- Percentage of IT Organizations with DevOps Engineers
9. Application Developer Staffing Ratios
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Trend in Application Developers as Percentage of IT Staff
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Application Developers as Percentage of IT Staff
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Application Developers as Percentage of IT Staff, by Organization Size
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Application Group as Percentage of IT Staff, by Organization Size
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Users per Application Programming Staff Member, by Organization Size
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Applications per Application Programming Staff Member, by Organization Size
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Application Developers as a Percentage of IT Staff, by Sector
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Users per Application Developer, by Sector
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Applications per Application Programming Staff Member, by Sector
10. Business Analysts Staffing Ratios
- Trend in Business Analysts as Percentage of IT Staff
- Business Analysts as Percentage of IT Staff
- Business Analysts as Percentage of IT Staff, by Organization Size
- Business Analysts as Percentage of Application Group, by Organization Size
- Users per Business Analyst, by Organization Size
- Applications per Business Analyst, by Organization Size
- Business Analysts as Percentage of IT Staff, by Sector
- Users per Business Analyst, by Sector
- Applications per Business Analyst, by Sector
- Percentage of IT Organizations with Business Analysts
11. IT Quality Assurance Staffing Ratios
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Trend in IT QA Staff as Percentage of IT Staff
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IT QA Staff as Percentage of IT Staff
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IT QA Staff as Percentage of IT Staff, by Organization Size
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IT QA Staff as Percentage of Application Group, by Organization Size.
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Applications per IT QA Staff Member, by Organization Size
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IT QA as Percentage of IT Staff, by Sector
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Applications per IT QA Staff Member, by Sector
12. Web/E-commerce Staffing Ratios
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Trend in Web/E-Commerce Staff as Percentage of IT Staff
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Web/E-Commerce Staff as Percentage of IT Staff
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Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size
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Web Staff as Percentage of Application Group, by Organization Size
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Users per Web/E-Commerce Staff Member, by Organization Size
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Web/E-Commerce Staff as Percentage of IT Staff, by Sector
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Users per Web/E-Commerce Staff Member, by Sector
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Percentage of IT Organizations with Web/E-Commerce Staff
13. Project Management Staffing Ratios
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Trend in Project Managers as Percentage of IT Staff
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Project Managers as Percentage of IT Staff, by Organization Size
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Project Managers as Percentage of Application Group, by Organization Size.
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Users per Project Manager, by Organization Size
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Applications per Project Manager, by Organization Size
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Application Programmers per Project Manager, by Organization Size
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Capital Budget per Project Manager, by Organization Size
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Application Programmers per Project Manager, by Sector
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Project Managers as Percentage of IT Staff, by Sector
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Users per Project Manager, by Sector
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Applications per Project Manager, by Sector
14. IT Security Staffing Ratios
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Trend in IT Security Staff Members as Percentage of IT Staff
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IT Security Staff Members as Percentage of IT Staff
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IT Security Staff Members as Percentage of IT Staff, by Organization Size
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IT Security Staff Members as Percentage of Network Group, by Organization Size
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Applications per IT Security Staff Member, by Organization Size
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Network Devices per IT Security Staff Member, by Organization Size
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Network Devices per IT Security Staff Member, by Sector
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IT Security Staff Members as Percentage of IT Staff, by Sector
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Network and Communications Group as Percentage of IT Staff, by Sector
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Applications per IT Security Staff Member, by Sector
15. IT Management Staffing Ratios
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Trend in IT Managers as Percentage of IT Staff
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IT Managers as Percentage of IT Staff
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IT Managers as Percentage of IT Staff, by Organization Size
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Users per IT Manager, by Organization Size
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IT Managers as Percentage of IT Staff, by Sector
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Users per IT Manager, by Sector
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Percentage of Organizations with IT Finance and Clerical Personnel
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Trend in IT Finance as Percentage of IT Staff
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IT Finance as Percentage of IT Staff, by Organization Size
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Clerical Staff as Percentage of IT Staff, by Organization Size
16. Communication Systems Staffing Ratios
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Trend in Communications System Support Staff as Percentage of IT Staff
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Communications System Support Staff as Percentage of IT Staff
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Communications System Support Staff as Percentage of IT Staff, by Organization Size
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Network and Communications Group as Percentage of IT Staff, by Organization Size
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Users per Communications System Support Staff Member, by Organization Size
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Communications System Support Staff as Percentage of IT Staff, by Sector
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Users per Communications System Support Staff Member, by Sector
