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End-user Computing Services 2023 Market Insights™
The End-user Computing Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any end-user computing projects. The report also highlights key end-user computing challenges that enterprises face today.
End-user Computing Services: Enhancing End-user Experience and Productivity
Enterprises are undergoing a transformative shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs) in their end-user computing services contracts. It allows them to focus on parameters impacting business outcomes, such as service accuracy, technology adoption, and employee experience. They leverage AI-driven solutions to optimize device management by predicting refresh and maintenance needs and RPA-enabled chatbots to empower end users with self-service options. End-user computing service providers can help organizations optimize their device life cycle, perform persona-based analytics, deploy sustainability accelerators, and virtualize workplace assets. Both demand-side and supply-side trends are covered in Avasant’s End-user Computing Services 2023 Market Insights™ and End-user Computing Services 2023 RadarView™, respectively.