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New Customer-Facing Systems Extend the Reach of SMBs
Small businesses play a vital role in the economy and are often the leading innovators in new products and services. In recent years, software vendors have announced new products to address the challenges of multichannel commerce and the global markets that small and medium sized businesses face. In this Byte, we review two of them, SAP and Microsoft, which are building new, customer-facing systems specifically to serve SMB customers.
Microsoft Reorg: What Does It Mean for Dynamics?
CEO Steve Ballmer recently announced corporate-wide organizational changes at Microsoft. Although the reorg includes changes across many Microsoft functions, what does it mean specifically for the Dynamics group, which is responsible for Microsoft's business applications?
Microsoft Dynamics Progresses Up-Market But Still Missing Pieces
Microsoft Business Solutions (MBS) has many necessary elements in place with its Dynamics product line to continue its move into large enterprises, but it still needs to fill functional gaps in its product offerings. In our December advisory, Four Trends Drive Microsoft Dynamics Up Market, we cited several case studies where MBS had penetrated enterprise accounts. In this Research Byte we discuss Microsoft's progress - and its limitations - in the large enterprise market.