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Get Access to Our 2020 IT Spending Metrics
Our IT Spending Survey is now underway, and we're looking for additional qualified respondents. If you have access to your organization's IT budget, please apply now. If you qualify to participate and you complete the online survey, we'll send you the a number of our research publications (including the composite benchmarks from this study), at no charge--over $6,000 in value!
User-Satisfaction Surveying Adoption and Best Practices
One of an IT organization’s primary goals is to satisfy the needs of its business users for information systems. How can the CIO know whether users are satisfied with IT services? This study examines the extent to which IT organizations have deployed user-satisfaction surveys and measures the level of their engagement. We look at the percentage of organizations that are partially or fully engaged with the practice. We also look at how adoption of this IT management best practice differs by organization size and sector. Finally, we conclude with practical advice on best practices for surveying users. (13 pp., 5 fig.) [Research Byte]
Increasing ROI for Training (Dec 2002)
Training expenditures as a percentage of annual payroll continues an upward trend, while total hours of training per employee continues a downward trend.
B2B Online Usage by Manufacturing Companies (November 2002)
Only 10 percent of the manufacturing plants surveyed were making online payments to vendors in 2000. However about 30 percent plan to be conducting business in this manner by year-end 2002.
E-Commerce and Computer Network Data from the U.S. Census Bureau (October 2002)
The latest data estimates retail e-commerce sales for 1Q02 at $9.849 billion, an increase of 19.3% from 1Q01.
IT Contract and Consulting Providers Receive Mediocre Report Cards
A newly released study conducted by Computer Economics indicates that most end user organizations do not feel their contract and consulting service providers are delivering as high a quality of service as they would like.