The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization. (17 pp., 8 fig.)
IT Help Desk Outsourcing Trends and Customer Experience 2023
November, 2023
$995.00
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