This RadarView helps enterprises enhance customer experience through Salesforce adoption. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 26 providers offering Salesforce services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Salesforce plays a critical role in enhancing the customer experience for businesses. Salesforce service providers enable Salesforce adoption for enterprises through their consulting, implementation, and managed support services. They offer specialized preconfigured solutions to reduce time to market and address industry-specific use cases for multiple industries, maximizing the value for their clients. To further augment their Salesforce capabilities, they are strengthening their presence in new markets through acquisitions and are investing in asset development and talent development initiatives.
The Salesforce Services 2023 RadarView™ highlights key supply-side trends in the Salesforce space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in their Salesforce adoption journey. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for Salesforce adoption.
Featured providers
This RadarView includes a detailed analysis of the following Salesforce service providers: Accenture, Birlasoft, Capgemini, Cognizant, Deloitte, DXC, EPAM, Grazitti Interactive, HCLTech, Hexaware, IBM, Infosys, Jade Global, LTIMindtree, Mastek, NTT DATA, Persistent Systems, Publicis Sapient, PwC, Silverline, Slalom, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining Salesforce services
- Avasant recognizes 26 top-tier providers supporting the enterprise adoption of Salesforce
- Provider comparison
Supply-side trends (Pages 10–14)
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- Healthcare and life sciences, manufacturing, and high-tech industries contribute about 34% of revenue for Salesforce service providers.
- Service providers offer proprietary solutions to address industry-specific use cases for multiple industries.
- Service providers plan to allocate about 56% of their investments toward practice growth and asset development.
- Project-based and input-based pricing models are adopted in about 67% of client engagements.
Service provider profiles (Pages 15–67)
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- Detailed profiles for Accenture, Birlasoft, Capgemini, Cognizant, Deloitte, DXC, EPAM, Grazitti Interactive, HCLTech, Hexaware, IBM, Infosys, Jade Global, LTIMindtree, Mastek, NTT DATA, Persistent Systems, Publicis Sapient, PwC, Silverline, Slalom, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Appendix (Pages 68–71)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 72)
Read the Research Byte based on this report.
Please refer to Avasant’s Salesforce Services 2023 Market Insights™ for detailed insights on the demand-side trends.
