Reports

Showing 1649–1664 of 4763 results

Avoid the Watermelon Effect—Focus on Customer Experience
Have you experienced, when outsourcing your services, that all your service-level agreements (SLAs) reporting and key performance indicators (KPIs) are green, but your customers are not very happy with the services? This is the “Watermelon Effect.” Green on the outside, but red on the inside. Too often those SLAs and KPIs do not reveal the real quality of service. This Research Byte explores what can be done to prevent the Watermelon Effect.
April, 2022
Autonomous Medical Coding Key to Transformation of Claims Processing
In the previous decade, medical coding was largely a slow and error-prone manual process. The adoption of ICD-11 has only exacerbated this problem. With automation technologies now delivering accuracy, agility, and process visibility, adoption of autonomous medical coding (AMC) products is growing. However, choosing the right AMC product is not easy. There are dozens on the market, and they are not created equal. These trends are covered in Avasant’s new Autonomous Medical Coding Products 2022 RadarView™ Scan.
April, 2022
Autonomous Medical Coding Products 2022 RadarView™ Scan
The Autonomous Medical Coding Products 2022 RadarView™ Scan helps enterprises in evaluating key autonomous medical coding (AMC) product vendors. It compares product capabilities for these vendors by conducting an in-depth analysis of their features and functionalities, assisting healthcare and revenue cycle management providers in identifying product partners for their manual coding transformation journeys. The 34-page report also highlights key industry challenges and how AMC vendors mitigate these challenges with their offerings.
April, 2022
Cybersecurity Services 2022 RadarView™
The Cybersecurity Services 2022 RadarView™ is designed to inform enterprises about best practices in this space and provide a relatively granular understanding of key service providers. It provides a 360-degree view of key cybersecurity services providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right cybersecurity services partner. The 85-page report also highlights top market trends in the cybersecurity space and Avasant’s viewpoint.
April, 2022
Cybersecurity Services: Moving to a Proactive Security Posture
The Russia-Ukraine war has further escalated cyber risks in an already precarious threat environment. Organizations continue to endure email cyberattacks involving phishing that are extending to their supply chain partners. As businesses modernize their IT infrastructure, there is increased interest in the zero-trust security model and deploying or refreshing security controls. These measures help companies move from a reactive to a proactive security operations center (SOC) by automating the triage process and incident response. These emerging trends are covered in Avasant’s Cybersecurity Services 2022 RadarView™.
April, 2022
Sample Pages Worldwide Technology Trends Study 2022
AI and Cloud Infrastructure Show Greatest Jump in Investment Priorities in 2022
After a relatively slow burn in recent years, more companies are now embracing artificial intelligence (AI) capabilities and projects, as shown in our annual Technology Trends survey. In the survey, AI showed impressive gains in both adoption and investment rates, compared to our survey in 2021. This Research Byte provides a look at the AI adoption and customer experience profile, as well as an overview of our full study, Technology Trends 2022.
April, 2022
Worldwide Technology Trends 2022
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 19 future and early adopter technologies (146 pp., 105 figs.).
April, 2022
AI Grows to Create a Hyperpersonal Customer Experience
Companies are increasing their use of artificial intelligence (AI) and machine learning (ML) as new use cases emerge and AI deployment has gotten easier. Particularly retail and creative sectors such as media and entertainment are using AI to create hyperpersonal experiences for their customers. Organizations are finding these experiences easier to create with supervised learning models that allow business leaders to govern data inputs and identify desired business outcomes. Use cases in the metaverse and improved energy efficiency for AI could help continue to drive adoption in the next few years. However, enterprises should plan with care as ethical issues around some AI uses have not been resolved. These trends, and others, are covered in our Applied AI and Advanced Analytics Services 2022 RadarView™.
April, 2022
Applied AI and Advanced Analytics Services 2022 RadarView™
The Applied AI and Advanced Analytics Services 2022 RadarView™ assists organizations in identifying strategic partners for AI and analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AI and analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AI and analytics services partner. The 76-page report also highlights top market trends in the AI and analytics space and Avasant’s viewpoint.
April, 2022
Internet of Things Services 2022 RadarView™
The Internet of Things Services 2022 RadarView™ assists organizations in identifying strategic partners for Internet of Things (IoT) platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 84-page report also highlights top market trends in the IoT space and Avasant’s viewpoint.
April, 2022
Growth of Internet of Things Ties to Sustainability
Global instability brought on by supply chain disruptions, global pandemics, and international conflict have been a catalyst for enterprise Internet of Things (IoT) adoption, with a 24% year-over-year (YOY) increase in number of IoT projects. Integration of IoT and 5G accelerated use cases including smart cities, smart buildings, intelligent workplaces, and other sustainability projects. However, despite the growth in adoption, security gaps in IoT environments have left many organizations vulnerable to new cybersecurity threats. These trends, and others, are covered in our Internet of Things Services 2022 RadarView™.
April, 2022
IT Security Staffing Ratios 2022
High-profile security attacks and the impact of remote work continue to put pressure on IT security personnel. This report presents the five-year trend in IT security staffing and provides benchmarks for understanding the IT security staff head count. We analyze IT security staffing in terms of the number of applications, users, and network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (21 pp., 9 fig.)
April, 2022
Organizations Hire More In-House Staff to Mitigate Security Risks
High-profile security attacks and the impact of remote work continue to put pressure on IT security staff. Although the use of IT security services remains a popular strategy, our research shows that over the past two years there has also been an increasing demand for in-house security personnel. This Research Byte looks at the factors behind this trend.
April, 2022
Digital Reinvention for Next-generation Banking Business Models
Macroeconomic factors such as volatile interest rates, financial and geopolitical crises, and lower GDP growth forecasts among advanced economies are putting significant pressure on banks . With the growth of fintech and digital-only banks, traditional banks are being challenged to reinvent themselves. Banks need to invest in artificial intelligence (AI) and data analytics in order to look at new business models and hyperpersonalized customer experience. These emerging trends are covered in Avasant’s Banking Digital Services 2022–2023 RadarView™.
April, 2022
Banking Digital Services 2022–2023 RadarView™
The Banking Digital Services 2022–2023 RadarView addresses banks’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 112-page report also identifies key service providers and system integrators to help banks in their digital transformation.
April, 2022