Reports

Showing 113–128 of 3794 results

Digital Workplace Services 2023 Market Insights™
The Digital Workplace Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.
August, 2023
Digital Workplace Services 2023 RadarView™
The Digital Workplace Services 2023 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partner ecosystem, and investments and innovation. The 73-page report highlights top supply-side trends in the digital workplace services space and Avasant’s viewpoint on them.
August, 2023
Digital Workplace Services: Driving Organization Agility and Innovation in the Era of Hybrid Work
The hybrid workplace has made significant strides since its inception in 2020, with the 2–3-day work-from-home model being widely accepted. Enterprises are dedicated to enhancing employee experience through outcome-based engagements with service providers and experience-level agreements (XLAs) by leveraging emerging technologies such as AI/ML, analytics, IoT, and automation; creating new possibilities in the workplace; and fostering increased collaboration, productivity, and employee satisfaction. These trends, among others, are covered in Avasant’s Digital Workplace Services 2023 RadarView™ and Digital Workplace Services 2023 Market Insights™.
August, 2023
Digitization to Improve Patient Convenience and Drive Profitability
Rising healthcare and operational costs pose a challenge to improving patient experience, collections, and provider margins, making them vulnerable to recession. Though physician and provider productivity is increasing as patients continue to reengage and seek care that was put off during the pandemic, there was a 12% YOY increase in median investment/subsidy per provider FTE. Healthcare providers also need to address patients expecting seamless digital interactions, desiring convenience and empowerment in their care journey to improve their experience. In order to support these, they increasingly rely on revenue cycle management (RCM) service providers’ expertise through outsourcing. This is evident from a 15%–25% increase in the revenue of RCM outsourcing service providers in 2021–2022. Both demand-side and supply-side trends are covered in our RCM Business Process Transformation 2023 Market Insights™ and RCM Business Process Transformation 2023 RadarView™, respectively.
July, 2023
Disaster Recovery Outsourcing Makes Up for Scarcity of Skills
If there were any doubts about the need for disaster recovery planning, these were dispelled over the past few years. A worldwide pandemic, power outages, wars, and cyberattacks exposed organizations that were not fully prepared. But what if the IT organization does not have the resources or the capability to do it all in-house? For this reason, many organizations are turning to disaster recovery providers to fill the gap. This Research Byte analyzes the five-year trend in disaster recovery outsourcing.
June, 2023
Disaster Recovery Outsourcing Trends and Customer Experience 2023
Experiences over the past three years have revealed that many organizations were not adequately prepared for a worldwide pandemic from a business continuity perspective. But most enterprises responded by establishing remote working environments on short notice and built out the network infrastructure and security measures to support them. Now, emerging from pandemic lockdowns, most businesses are retaining these remote work capabilities, even if they are to support a hybrid work model. Businesses are now more resilient, not just in facing another pandemic but in supporting remote work in the event of other natural or man-made disasters.
June, 2023
Disaster Recovery Plan Testing Best Practices 2024
In today’s unpredictable business environment, there is an increasing reliance on data and digital systems to operate efficiently. With this comes the need for robust disaster recovery (DR) plans and testing to reduce the impact of unforeseen events. The effectiveness of a DR plan can only be truly validated through routine testing. However, while this practice is growing, few organizations are testing their DR plans formally and consistently. This Research Byte summarizes our full report on disaster recovery plan testing as a best practice.
January, 2024
Disaster Recovery Plan Testing: A Formal but Inconsistent Practice
In today’s unpredictable business environment, there is an increasing reliance on data and digital systems to operate efficiently. With this comes the need for robust disaster recovery (DR) plans and testing to reduce the impact of unforeseen events. The effectiveness of a DR plan can only be truly validated through routine testing. However, while this practice is growing, few organizations are testing their DR plans formally and consistently. This Research Byte summarizes our full report on disaster recovery plan testing as a best practice.
January, 2024
Disaster Recovery Planning Best Practices 2024
In 2021, a ransomware attack on Colonial Pipeline, a major fuel supplier in the US, forced the company to shut down operations for several days. This resulted in gasoline shortages and price hikes on the East Coast. Several airline companies in Britain experienced major IT failures in 2023, which resulted in thousands of canceled flights and an estimated $128 million in lost revenue. As these and numerous other examples show, the business impact of a disaster affecting the IT function can be enormous. The ability to recover information systems and data quickly and effectively after a disaster, cyberattack, or system failure should be an organizational priority. However, not many companies are consistently planning for disaster recovery.
April, 2024
Disaster Recovery Requires Consistent Planning
Not many companies are consistently planning for disaster recovery. And if we have learned anything from the past few years of high-profile outages, it is that the ability to recover information systems and data quickly and effectively after a disaster should be an organizational priority. Failure to consistently plan for disaster can cost organizations time and money during an outage. This Research Byte summarizes our full report on disaster recovery planning as a best practice.
April, 2024
Driving Innovation in Investment Avenues and Optimizing Costs
Despite a challenging business environment, financial services firms are investing in digital technologies to improve cost efficiency and capabilities. Digital assets have become an increasingly popular alternative investment avenue amongst the customers of private and wealth managers. Financial services firms are also allocating significant resources to cybersecurity measures due to growing cyber threats. Stringent financial regulations mandate ESG investment scrutiny to avoid greenwashing of the tagged investments. To address these issues, financial institutions are leveraging digital technologies to optimize operations, deliver efficient investment services, and enhance customer experience while mitigating risks. Both demand-side and supply-side trends are covered in our Financial Services Digital Services 2023–2024 Market Insights™ and Financial Services Digital Services 2023–2024 RadarView™, respectively.
May, 2023
Driving Patient-Centricity Through Digitalization and Health Data Analytics
Innovation in clinical and care management services during the pandemic has permanently impacted how care is delivered. Remote care support and productivity improvement solutions are key to better clinical services and care management outcomes. Service providers are enhancing their care management capabilities and incorporating various services, such as remote delivery, preventive care, and clinical decision support, to address the growing enterprise demand for clinical services in utilization management (UM), care coordination (CC), and population health management (PHM). Also, organizations are focusing on developing and investing in the capabilities that help them deliver value-based care, reduce costs, and deliver high-quality services. Therefore, they increasingly rely on clinical service providers’ expertise through outsourcing. This is evident from a 28% increase in the number of enterprises outsourcing. Both demand-side and supply-side trends are covered in our Clinical Services Business Process Transformation 2023 Market Insights™ and Clinical Services Business Process Transformation 2023 RadarView™, respectively.
May, 2023
Driving Technological Advancements in the Manufacturing Industry
The manufacturing industry is increasingly adopting smart factory practices for efficiency and driving sustainability by facilitating the transition to circular operations and emissions reduction through partnerships. Manufacturers are prioritizing resilient supply chains with investments in data-driven inventory management and reshoring initiatives. They are using advanced technologies such as generative AI for product design acceleration and are transitioning to experience-based offerings using IoT, AI, and 3D printing to meet evolving customer needs. Additionally, investments in connected solutions and facility modernization highlight their commitment to a safer, more productive work environment. Manufacturing enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.
April, 2024
Embedding Digital-First Principles in Businesses
In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.
August, 2023
Empowering Beyond Preview: The Virtuous Cycle of Sustainability and Innovation
Although the Industrial Revolution brought economic growth and lifted people out of poverty, it also came with a price to the environment. Pollution and climate change are creating challenges for enterprises. But with a bit of imagination and leadership, today’s digital technologies can solve this problem. This topic and many more will be discussed at the Empowering Beyond Summit.
April, 2023
Empowering Canada’s Innovation Nexus Through Digital Transformation
Canadian enterprises are embracing digital technologies to cater to the surging consumer demand in leisure, retail, and recreational industries while improving operational efficiency to achieve sustainability targets. They are increasingly integrating AI, automation, and cloud technologies to develop new solution offerings and have accelerated their digital transformation programs. The pandemic further pushed the integration of digital technologies. Additionally, there is a concerted effort to establish Canada as the upcoming hub for digital talent by fostering investments and strategic partnerships with technology companies and government entities. Both demand-side and supply-side trends are covered in our Canada Digital and IT Services 2023–2024 Market Insights™ and Canada Digital and IT Services 2023–2024 RadarView™, respectively.
August, 2023