Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
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- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Combining Technology and Domain Expertise to Deliver Touchless Claims Experience
With uncertain macroeconomic conditions, an increasing number of natural calamities, and rising inflation, insurers are dealing with a huge volume of claims. Insurers must find new ways to continue innovating through this challenging period. For property and casualty (P&C) insurance providers, this translates to a significant impact on nearly every category of insurance due to the rising claims expenses and costs. Even though they are losing money, they need to invest continuously to offer better quality and customer experience. With the emergence of technologies such as IoT, AI, and telematics, insurers can adopt a more proactive strategy for forecasting, identifying, and mitigating risks, and to support these, they rely on outsourcing claims processing to service providers. This is evident from a 15%–20% increase in the revenue of claims processing outsourcing service providers between March 2022 and March 2023. Demand-side and supply-side trends are covered in our Claims Processing Business Process Transformation 2023 Market Insights™ and Claims Processing Business Process Transformation 2023 RadarView™, respectively.
Claims Processing Business Process Transformation 2023 Market Insights™
The Claims Processing Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any claims processing services project. The report also highlights key challenges that enterprises face today.
Claims Processing Business Process Transformation 2023 RadarView™
The Claims Processing Business Process Transformation 2023 RadarView™ helps organizations in identifying strategic partners for claims processing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right claims processing services partner. The 66-page report highlights top supply-side trends in the claims processing services space and Avasant’s viewpoint.
Generative AI Gold Rush: Mitigating the Risks
While generative AI has captured widespread attention, its uptake has been relatively sluggish due to the pressing concerns surrounding intellectual property rights, data privacy, ethical biases, hallucinations, and environmental vulnerabilities. This whitepaper delves into the imperative enterprise strategy of deploying generative AI with comprehensive safeguards. It also highlights the endeavors of technology companies and governments to establish robust guardrails for generative AI, thus enabling responsible and secure integration. By proactively addressing these critical challenges, organizations can effectively harness the power of generative AI while mitigating its potential risks.
Residual Value Forecast September 2023
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers
This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.
End-user Computing Services: Enhancing End-user Experience and Productivity
Enterprises are undergoing a transformative shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs) in their end-user computing services contracts. It allows them to focus on parameters impacting business outcomes, such as service accuracy, technology adoption, and employee experience. They leverage AI-driven solutions to optimize device management by predicting refresh and maintenance needs and RPA-enabled chatbots to empower end users with self-service options. End-user computing service providers can help organizations optimize their device life cycle, perform persona-based analytics, deploy sustainability accelerators, and virtualize workplace assets. Both demand-side and supply-side trends are covered in Avasant’s End-user Computing Services 2023 Market Insights™ and End-user Computing Services 2023 RadarView™, respectively.
End-user Computing Services 2023 Market Insights™
The End-user Computing Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any end-user computing projects. The report also highlights key end-user computing challenges that enterprises face today.
End-user Computing Services 2023 RadarView™
The End-user Computing Services 2023 RadarView™ assists organizations in identifying strategic partners for end-user computing by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key end-user computing service providers across practice maturity, partner ecosystem, and investments and innovation, helping enterprises identify the right service partner. The 70-page report highlights top supply-side trends in the end-user computing services space and Avasant’s viewpoint on them.
