Areas of Interest
Content Type
Industries
- Aerospace and defense
- Banking, Financial Services, and Insurance
- Energy and Resources
- Federal Government
- Healthcare and life sciences
- High-tech and telecommunications
- Higher Education
- Media and entertainment
- Private equity
- Public Sector
- Retail and manufacturing
- Social Impact Institutions
- Travel and transportation
Technologies
- Artificial Intelligence
- Automation
- Blockchain
- Business and data analytics
- Cloud
- Customer relationship management (CRM)
- Cybersecurity
- Digital Services
- Enterprise resource planning (ERP)
- Human capital management (HCM)
- Internet Of Things
- Machine Learning
- Networking
- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
IT Manager Staffing Levels Show Volatility
The ratio of IT managers to total IT staff has been a volatile metric over recent years. In keeping with that trend, this staffing ratio took a jump this compared to last year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.
IT Management and Administration Staffing Ratios 2022
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.
HR Outsourcing Service Providers Rising to Meet New Demands for Digital Transformation
The HR function is evolving to meet the challenges of the labor market, which is increasingly being disrupted by labor shortages, pressure on wages, and the changing expectation of employees working from home. To address these challenges, enterprises are increasingly relying on service providers for flexible HR operations and digital transformation. This has led to a seven percent growth in HR outsourcing adoption between June 2020 and June 2021. Additionally, platform adoption continues to be at the core of HR transformation as enterprises extend their HCM systems or implement new ones. These trends, and others, are covered in our new Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™.
Global Hire-to-Retire Business Process Transformation 2021-2022 RadarView™
The Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™ assists organizations in identifying strategic partners for digital HR transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key HR service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the HR space. The 70-page report also highlights top market trends in the HR outsourcing arena and Avasant’s viewpoint on them.
Blockchain: Building Trust in the New Normal
During the pandemic, organizations slowed their blockchain investments as they gave top priority to business continuity, remote and hybrid work, cybersecurity, and digital transformation. Now, however, as we emerge from the pandemic, organizations are showing renewed interest in blockchain, especially around new use cases in the medical supply chain, healthcare surveillance, and procurement optimization. These emerging trends, and others, are covered in Avasant’s Blockchain Services 2021–2022 RadarView™.
Blockchain Services 2021–2022 RadarView™
The Blockchain Services 2021– 2022 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key blockchain service providers who can help companies expedite business transformation leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
Embracing Digital First to Transform Customer Service
The global contact center outsourcing services industry grew 15% between 2020 and 2021. Lockdowns and social distancing made it difficult for enterprises to keep their contact centers operating at capacity, and outsourcing closed the gap. The pandemic has changed customer expectations, and customer service is becoming omnichannel and cloud-based. Contact centers are adopting hybrid work and using a contact-center-as-a-service (CCaaS) model to maintain business continuity and prepare for future disruption. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2021– 2022 RadarView™.
Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
Cerner Acquisition to Launch Oracle Higher into Healthcare
Earlier this month, Oracle and Cerner jointly announced an agreement for Oracle to acquire Cerner, a provider of digital systems to healthcare providers. The deal of approximately $28 billion will be the largest in Oracle’s history, nearly three times the size of its PeopleSoft acquisition in 2005. To understand the rationale behind the deal and what it means for the two companies, the industry, and especially for Cerner customers, we interviewed Avasant partners, consultants, and fellows who focus on the healthcare industry. This research byte summarizes our point of view.
Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services
Over the past decade, Workday has shown strong growth in its cloud-based suite for human capital management (HCM), especially among large enterprises. Now to continue its pace of growth, Workday expands its focus to include midsized organizations and also customers outside North America. To execute this strategy, it is increasingly relying on implementation and managed services providers to reach these prospective buyers. This RadarView provides an analysis of the service providers that are working in partnership with Workday to carry out this strategy.
