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Recent and Upcoming Reports

The following reports were recently posted to our website or are scheduled to be published over the next several months.  These are available to our subscribers or may be purchased individually on our website.


Key reports published in last six months.


April 2023

IT Outsourcing Statistics

Server Support Staffing Trends

Multisourcing Service Integration RadarView™

March 2023

Intelligent Automation Services​ RadarView™

SD-WAN Services​ RadarView™

IT Management Best Practices

February 2023

Web/E-Commerce Staffing Ratios

Business Analyst Staffing Ratios

Worldwide IT Spending and Staffing Outlook 

Digital Commerce Services​ RadarView™

State & Local Government​​ Digital Services​ RadarView™

CPG Digital Services​ RadarView™

GCC Region Digital Services​​ RadarView™

SAP S/4HANA Services​ RadarView™

Engineering & Construction Digital Services RadarView™

January 2023

Database Administration Staffing Ratios

Help Desk Staffing Ratios

F&A Business Process Transformation​ RadarView™

Hybrid Enterprise Cloud Services​ RadarView™

Intelligent IT Ops Services RadarView™

Global Hire-to-Retire Business Process Transformation​ RadarView™

Blockchain Services​ RadarView™

December 2022

IT Project Management Staffing Ratios

Infrastructure as a Service Adoption and Customer Experience

IT Salary Study 2023

Claims Processing Business Process Transformation​ RadarView™

Digital Talent Capability​ RadarView™

Utilities Digital Services​ RadarView™

November 2022

Application Developer Staffing Ratios

Cloud Governance Adoption and Best Practices

Digital Workplace Services​ RadarView™

Contact Center Services​ RadarView™

Manufacturing​ Digital Services RadarView™

Oracle Cloud ERP Services​ RadarView™

Intelligent Process Mining Platforms RadarView™

Workday HCM Services​ RadarView™

October 2022

Digital Workplace Technologies Adoption and Customer Experience

Desktop Support Outsourcing Trends and Customer Experience

Digital CX Services​ RadarView™

Property and Casualty Insurance Digital Services RadarView™

Cloud Platforms​ RadarView™



Publication dates may vary, based on changing priorities.


May 2023

2023 Worldwide IT Tech Trends

Network Support Staffing Ratios

Vendor Discount Report

Artificial Intelligence Adoption and Customer Experience

IT Steering Committee Adoption and Best Practices

ERP Support Staffing Ratios

Communications System Support Staffing Ratios

Disaster Recovery Outsourcing

Internet of Things Services RadarView™

Banking Process Transformation RadarView™

Applied AI Services RadarView™

Financial Services Digital Services RadarView™

Clinical Services​ Business Process Transformation RadarView™

SAP SuccessFactors Services​ RadarView™

Manufacturing Smart Industry Services RadarView™

Digital Masters​ RadarView™

June 2023

IT Strategic Planning Adoption and Best Practices

Software as a Service Adoption and Customer Experience

Low-Code/No-Code Platforms Adoption and Customer Experience

Data Center Operations Outsourcing

Cybersecurity Services RadarView™

Salesforce Services​ RadarView™

Revenue Cycle Management​ Business Process Transformation RadarView™

Media & Entertainment Digital Services​ RadarView™

Life and Annuities Digital Services RadarView™

AR/VR/XR Services RadarView™

July 2023

2023-2024 IT Spending and Staffing Report

Disaster Recovery Testing Adoption and Best Practices

Benchmarking IT Spending Adoption and Best Practices

Vendor Discount Report

Application Modernization Services​ RadarView™

Digital Workplace Services​ RadarView™

Canada Digital Services RadarView™

Higher Education Digital Services RadarView™

High Tech Digital Services RadarView™

End-User Computing (EUC) Services​  RadarView™

August 2023

2023-2024 European IT Spending and Staffing Report

Project Management Office Adoption and Best Practices

Application Management Outsourcing Trends

Database Administration Outsourcing

IaaS Adoption Trends and Customer Satisfaction

Digital Engineering Services RadarView™

Risk & Compliance Services RadarView™

Digital CX Services RadarView™

Digital Talent Capability​ RadarView™

Procurement Business Process Transformation RadarView™

Talent Acquisition Services​

Claims Processing​ Business Process Transformation

Sustainable ITOps Services​ RadarView™

Data Management and Advanced Analytics Services RadarView™

Data Center Managed Services​ RadarView™

September 2023

Enterprise Architecture Adoption and Best Practices

CRM Adoption Trends and Customer Satisfaction

System Implementation/Integration Outsourcing Trends

Internet of Things Adoption Trends and Customer Satisfaction

Robotic Process Automation Adoption Trends and Customer Satisfaction

Cloud Platforms​ RadarView™

October 2023

Service-Based Cost Accounting Adoption and Best Practices

IT Management and Administration Staffing Ratios

IT Help Desk Outsourcing

IT Security Outsourcing

ERP Adoption Trends and Customer Satisfaction

Trust and Safety Services RadarView™

Workday HCM Services​​ RadarView™

ESG Data Analytics Platforms RadarView™

Intelligent Automation Services RadarView™

Intelligent ITOps Services RadarView™

November 2023

2023 IT Salary Report

IT Standards, Training, and Documentation Staffing Ratios

Desktop Support Staffing

Business and Data Analytics Adoption and Best Practices

Network Managed Services​ RadarView™

Cloud ERP Suites RadarView™

Aerospace & Defence Digital Services RadarView™

Nordics Digital Services RadarView™

UK Digital Services RadarView™

Hybrid Enterprise Cloud Services RadarView™

Payroll Services RadarView™

Blockchain Services​ RadarView™

F&A Business Process Transformation RadarView™

December 2023

2023 Worldwide Spending Outlook

Monitoring Software Licenses Adoption and Best Practices

CRM Adoption Trends and Customer Satisfaction

IT Quality Assurance Testing Staffing Ratios

HCM Adoption Trends and Customer Satisfaction

Oracle Cloud ERP Services RadarView™

SAP S/4HANA Services​ RadarView™

Contact Center Business Process Transformation RadarView™

Digital Commerce Services​ RadarView™


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