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Recent and Upcoming Reports

The following reports were recently posted to our website or are scheduled to be published over the next several months.  These are available to our subscribers or may be purchased individually on our website.


Key reports published in last six months.


August 2023

Digital Masters​ RadarView™

Application Modernization Services​ RadarView™

Digital Workplace Services​ RadarView™

Canada Digital Services RadarView™

Digital CX Services RadarView™

Procurement Business Process Transformation RadarView™

July 2023

Revenue Cycle Management​ Business Process Transformation RadarView™

Data Management and Analytics Staffing Ratios

HR/HCM Adoption Trends and Customer Experience

Data Center Operations Outsourcing

2023-2024 IT Spending and Staffing Report

Life and Annuities Digital Services RadarView™

Higher Education Digital Services RadarView™

High Tech Digital Services RadarView™

June 2023

IT Management and Administration Staffing Ratios

Communications System Support Staffing Ratios

Disaster Recovery Outsourcing

Internet of Things Adoption Trends and Customer Satisfaction

Cybersecurity Services RadarView™

Salesforce Services​ RadarView™

Media & Entertainment Digital Services​ RadarView™

AR/VR/XR Services RadarView™

May 2023

2023 Worldwide IT Tech Trends

Network Support Staffing Ratios

Artificial Intelligence Adoption and Customer Experience

Internet of Things Services RadarView™

Banking Process Transformation RadarView™

Applied AI Services RadarView™

Financial Services Digital Services RadarView™

Clinical Services​ Business Process Transformation RadarView™

SAP SuccessFactors Services​ RadarView™

Manufacturing Smart Industry Services RadarView™

April 2023

IT Outsourcing Statistics

Server Support Staffing Trends

Multisourcing Service Integration RadarView™

March 2023

Intelligent Automation Services​ RadarView™

SD-WAN Services​ RadarView™

IT Management Best Practices

February 2023

Web/E-Commerce Staffing Ratios

Business Analyst Staffing Ratios

Worldwide IT Spending and Staffing Outlook 

Digital Commerce Services​ RadarView™

State & Local Government​​ Digital Services​ RadarView™

CPG Digital Services​ RadarView™

GCC Region Digital Services​​ RadarView™

SAP S/4HANA Services​ RadarView™

Engineering & Construction Digital Services RadarView™

January 2023

Database Administration Staffing Ratios

Help Desk Staffing Ratios

F&A Business Process Transformation​ RadarView™

Hybrid Enterprise Cloud Services​ RadarView™

Intelligent IT Ops Services RadarView™

Global Hire-to-Retire Business Process Transformation​ RadarView™

Blockchain Services​ RadarView™


Publication dates may vary, based on changing priorities.


Sep 2023

Vendor Discount Report

IT Steering Committee Adoption and Best Practices

ERP Support Staffing Ratios

IT Strategic Planning Adoption and Best Practices

DevOps Engineer Staffing Ratios

Software as a Service Adoption and Customer Experience

Low-Code/No-Code Platforms Adoption and Customer Experience

Disaster Recovery Testing Adoption and Best Practices

Benchmarking IT Spending Adoption and Best Practices

Vendor Discount Report

End-User Computing (EUC) Services​  RadarView™

2023-2024 European IT Spending and Staffing Report

Project Management Office Adoption and Best Practices

Application Management Outsourcing Trends

Database Administration Outsourcing

IaaS Adoption Trends and Customer Satisfaction

Digital Engineering Services RadarView™

Risk & Compliance Services RadarView™

Digital Talent Capability​ RadarView™

Talent Acquisition Services​

Claims Processing​ Business Process Transformation RadarView™

Sustainable ITOps Services​ RadarView™

Data Management and Advanced Analytics Services RadarView™

Data Center Managed Services​ RadarView™

Enterprise Architecture Adoption and Best Practices

CRM Adoption Trends and Customer Satisfaction

System Implementation/Integration Outsourcing Trends

Robotic Process Automation Adoption Trends and Customer Satisfaction

Cloud Platforms​ RadarView™

October 2023

Service-Based Cost Accounting Adoption and Best Practices

IT Help Desk Outsourcing

IT Security Outsourcing

ERP Adoption Trends and Customer Satisfaction

Trust and Safety Services RadarView™

Workday HCM Services​​ RadarView™

ESG Data Analytics Platforms RadarView™

Intelligent Automation Services RadarView™

Intelligent ITOps Services RadarView™

November 2023

2023 IT Salary Report

IT Standards, Training, and Documentation Staffing Ratios

Desktop Support Staffing

Business and Data Analytics Adoption and Best Practices

Network Managed Services​ RadarView™

Cloud ERP Suites RadarView™

Aerospace & Defence Digital Services RadarView™

Nordics Digital Services RadarView™

UK Digital Services RadarView™

Hybrid Enterprise Cloud Services RadarView™

Payroll Services RadarView™

Blockchain Services​ RadarView™

F&A Business Process Transformation RadarView™

December 2023

2023 Worldwide Spending Outlook

Monitoring Software Licenses Adoption and Best Practices

CRM Adoption Trends and Customer Satisfaction

IT Quality Assurance Testing Staffing Ratios

HCM Adoption Trends and Customer Satisfaction

Oracle Cloud ERP Services RadarView™

SAP S/4HANA Services​ RadarView™

Contact Center Business Process Transformation RadarView™

Digital Commerce Services​ RadarView™


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