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Recent and Upcoming Reports

The following reports were recently posted to our website or are scheduled to be published over the next several months.  These are available to our subscribers or may be purchased individually on our website.


Key reports published in last six months.


January 2023

Database Administration Staffing Ratios

Help Desk Staffing Ratios

F&A Business Process Transformation​ RadarView™

Hybrid Enterprise Cloud Services​ RadarView™

Intelligent IT Ops Services RadarView™

Global Hire-to-Retire Business Process Transformation​ RadarView™

Blockchain Services​ RadarView™

December 2022

IT Project Management Staffing Ratios

Infrastructure as a Service Adoption and Customer Experience

IT Salary Study 2023

Claims Processing Business Process Transformation​ RadarView™

Digital Talent Capability​ RadarView™

Utilities Digital Services​ RadarView™

November 2022

Application Developer Staffing Ratios

Cloud Governance Adoption and Best Practices

Digital Workplace Services​ RadarView™

Contact Center Services​ RadarView™

Manufacturing​ Digital Services RadarView™

Oracle Cloud ERP Services​ RadarView™

Intelligent Process Mining Platforms RadarView™

Workday HCM Services​ RadarView™

October 2022

Digital Workplace Technologies Adoption and Customer Experience

Desktop Support Outsourcing Trends and Customer Experience

Digital CX Services​ RadarView™

Property and Casualty Insurance Digital Services RadarView™

Cloud Platforms​ RadarView™

September 2022

Insider Security Risk Assessment Best Practices

European IT Spending and Staffing Benchmarks Study

Insider Risk Assessment Adoption and Best Practices

Disaster Recovery Outsourcing Trends and Customer Experience

Intelligent Document Processing Platforms​ RadarView™

Freight Logistics Digital Services RadarView™

Life Sciences Digital Services​​ RadarView™

Procurement Outsourcing Services​ RadarView™

August 2022

IT Vendor Governance Adoption and Best Practices

Application Development Outsourcing Trends

Digital Masters RadarView™

HCM Suites RadarView™

CRM Suites RadarView™

July 2022

System Implementation/Integration Outsourcing Trends and Customer Experience

IT Spending and Staffing Benchmarks

Network Operations Outsourcing Trends

Financial Management Suites  ​RadarView™

June 2022

RCM Business Process Transformation​ RadarView™

Banking Process Transformation RadarView™

Risk & Compliance Services RadarView™

Salesforce Implementation Services RadarView™


Publication dates may vary, based on changing priorities.


February 2023

Web Operations Outsourcing Trends

IT Steering Committee Adoption and Best Practices

ERP Support Staffing Ratios

Communications System Support Staffing Ratios

IT Strategic Planning Adoption and Best Practices

Software as a Service Adoption and Customer Experience

Artificial Intelligence Adoption and Customer Experience

Business Analyst Staffing Ratios

Vendor Discount Report

The Future of IT

Low-Code/No-Code Platforms Adoption and Customer Experience

Disaster Recovery Testing Adoption and Best Practices

Benchmarking IT Spending Adoption and Best Practices

Vendor Discount Report

IT Service Catalog Adoption and Best Practices

Project Management Office Adoption and Best Practices

Enterprise Architecture Adoption and Best Practices

Application Management Outsourcing Trends

Service-Based Cost Accounting Adoption and Best Practices

IT Standards, Training, and Documentation Staffing Ratios

Monitoring Software Licenses Adoption and Best Practices

Worldwide Technology Trends

CRM Adoption Trends and Customer Satisfaction

Network Support Staffing Ratios

System Implementation/Integration Outsourcing Trends

Digital Commerce Services​ RadarView™

State & Local Government​​ Digital Services​ RadarView™

CPG Digital Services​ RadarView™

GCC Region Digital Services​​ RadarView™

SAP S/4HANA Services​ RadarView™

Intelligent Automation Services​ RadarView™

Engineering & Construction Digital Services RadarView™

SD-WAN Services​ RadarView™

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