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  • Cover for Q4 2023 and CY2023 - Business Process Services – Provider Trends CQ4 2023 and CY 2023

    Business Process Services – Provider Trends CQ4 2023 and CY 2023

    In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.

    April, 2024

  • RVBadges PrimaryImages Cloud Platforms 450x450 - Cloud Platforms 2024 RadarView™

    Cloud Platforms 2024 RadarView™

    The Cloud Platforms 2024 RadarView™ assists organizations in identifying strategic partners for cloud adoption by providing a detailed analysis of key cloud platform providers across product maturity, enterprise adaptability, and innovation road map. The 34-page report highlights top supply-side trends in the cloud platforms space and Avasant’s viewpoint.

    June, 2024

  • Cover for Apps Pricing and Soultions July 2024 - Business Process Services Pricing and Solution Trends: H1 2024

    Business Process Services Pricing and Solution Trends: H1 2024

    In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

    July, 2024

  • RVBadges nsurance Business Process Transformation 2024 450x450 - Insurance Business Process Transformation 2024 RadarView™

    Insurance Business Process Transformation 2024 RadarView™

    The Insurance Business Process Transformation 2024 RadarView™ provides information to assist enterprises in building an insurance service strategy and charting an action plan for insurance business process service transformation. It identifies key global insurance service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 68-page report highlights key industry trends in the insurance business process transformation space and Avasant’s viewpoint.

    September, 2024

  • Market insights Product Image Financial Services 450x450 - Financial Services Digital Services 2024 Market Insights™

    Financial Services Digital Services 2024 Market Insights™

    The Financial Services Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the financial services space. The report also highlights key challenges that enterprises face today.

    October, 2024

  • Market insights Product Image Governance 450x450 - Governance, Risk, and Compliance Services 2024 Market Insights™

    Governance, Risk, and Compliance Services 2024 Market Insights™

    The Governance, Risk, and Compliance Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any governance, risk and compliance projects. The report also highlights key implementation challenges that enterprises face today.

    November, 2024

  • Market insights Product Image Intelligent Document Processing Platforms 450x450 - Intelligent Document Processing Platforms 2024–2025 Market Insights™

    Intelligent Document Processing Platforms 2024–2025 Market Insights™

    The Intelligent Document Processing Platforms 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends for navigating the document processing landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.

    December, 2024

  • content 5 450x450 - The Open-Source Gambit: Did DeepSeek Ignite an AI Arms Race?

    The Open-Source Gambit: Did DeepSeek Ignite an AI Arms Race?

    On January 20, 2025, DeepSeek stunned the industry with the release of DeepSeek-R1, an open-source, cost-efficient AI model that rivaled OpenAI’s GPT-4 on multiple benchmarks. DeepSeek did not just disrupt the AI industry; it sparked a geopolitical AI arms race. The battle for AI sovereignty has begun. While multiple governments have banned DeepSeek over data security concerns, its impact on AI’s trajectory is definite. Just as Sputnik’s launch in 1957 ignited the space race, DeepSeek has triggered a reckoning in AI strategy, forcing the world to reconsider the balance between accessibility, security, and sovereignty.

    February, 2025

  • iStock 2148112242 450x450 - Tech-Enabled Sustainability Services 2025 Market Insights™

    Tech-Enabled Sustainability Services 2025 Market Insights™

    This report identifies key demand-side trends in the tech-enabled sustainability services space to assist enterprises in their tech-enabled sustainability transformation journey. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.

    April, 2025

  • thumbnail 5 450x450 - Closing the Gaps: Standardizing Responsible AI Amidst a Fragmented Global Governance Landscape

    Closing the Gaps: Standardizing Responsible AI Amidst a Fragmented Global Governance Landscape

    The global AI governance landscape is fragmented, with over 1,000 proposed and enacted policies spanning 69 countries, resulting in a complex web of inconsistent and often reactive regulations. Laws governing AI are rarely harmonized across borders and are deeply entangled with broader data protection, cybersecurity, and digital governance policies. This legal complexity makes it difficult for enterprises, especially those operating in sensitive sectors like telecom, healthcare, and government services, to implement AI solutions responsibly. In healthcare, AI tools risk exacerbating diagnostic inequities without fairness testing; in public services, opaque algorithms can reinforce systemic exclusion; and in telecom, restrictions around cross-border data sharing introduce significant governance challenges.

    May, 2025

  • thumbnail 19 450x450 - Avasant Quantum Series: Decrypting the Quantum Threat - What Every CISO Must Know

    Avasant Quantum Series: Decrypting the Quantum Threat – What Every CISO Must Know

    While quantum computing could supercharge scientific discovery, materials design, and AI, it simultaneously threatens to break the foundation of today’s cybersecurity. Current encryption standards, such as RSA and ECC, which protect everything from online banking to classified government communications, rely on the near impossibility of solving certain mathematical problems with classical computers. But with quantum algorithms such as Shor’s algorithm, these problems can be solved exponentially faster, rendering today’s public-key encryption useless almost overnight. This looming threat has led to a new urgency in cybersecurity circles. Experts are calling it the Quantum Apocalypse—a scenario where powerful quantum computers could decrypt vast troves of previously secure data. Experts fear this scenario to be only decades away. The threat is not just in the future: data harvested today can be decrypted tomorrow once quantum machines are operational. The only way forward is to upgrade our cryptographic infrastructure before it is too late.

    July, 2025

  • RV Image 2 450x450 - Generative AI Platforms 2025 RadarView™

    Generative AI Platforms 2025 RadarView™

    The Generative AI Platforms 2025 RadarView™ assists organizations in identifying strategic partners for Gen AI solutions by offering detailed capability and experience analyses for platform vendors. It provides a 360-degree view of key Gen AI platform vendors across the dimensions of platform maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right platform vendors. The 40-page report highlights top supply-side trends in the Gen AI space and Avasant’s viewpoint on them.

    July, 2025

  • thumbnail 44 450x450 - Rethinking B2B Marketing Execution:The Age of Execution Reinvention

    Rethinking B2B Marketing Execution:The Age of Execution Reinvention

    In Rethinking B2B Marketing Execution: The Age of Execution Reinvention, a report by Avasant commissioned by 2X, we examine how enterprise CMOs are redesigning how work gets done.
The data is clear: the current model can’t keep up with pipeline goals, but leaders are already shifting.

    August, 2025

  • RV Image 450x450 - Mortgage Business Process Transformation 2025 RadarView™

    Mortgage Business Process Transformation 2025 RadarView™

    The Mortgage Business Process Transformation 2025 RadarView™ assists organizations in identifying strategic partners for mortgage business process transformation by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of key mortgage business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 60-page report highlights top supply-side trends in the mortgage business process transformation space and Avasant’s viewpoint on them.

    September, 2025

  • Product Image Breaking Down Data Silos - Breaking Down Data Silos: Why CRM Integration Is Now a Boardroom Priority

    Breaking Down Data Silos: Why CRM Integration Is Now a Boardroom Priority

    Interoperability isn’t a technical buzzword. It’s a business enabler. When systems connect seamlessly, departments collaborate more effectively, insights reach leadership faster, and customer engagement becomes more personalized and scalable.

    September, 2025