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From Strategy to Business Value: AI Prioritization Considerations for CAIOs and CTOs
Strategic AI prioritization is undergoing a fundamental shift as enterprises move from experimentation to scaled, business-aligned transformation. Traditional scoring models and ROI frameworks are no longer sufficient to evaluate the complexity of generative AI and agentic AI initiatives. Instead, a multidimensional approach is emerging, one that aligns use case selection with enterprise goals, assesses talent readiness, and embeds responsible AI practices from the start. By adopting this integrated model, CAIOs and CTOs can drive scalable, sustainable, and outcome-focused AI adoption across the organization.
August, 2025
When the Giant Learns from the Neighbor: How Global IT Providers Are Adopting Local Agility in the Nordics
The Nordic IT-services market is booming—expected to climb from US $47.9 billion in 2025 to US $57.5 billion by 2030. Yet price alone no longer wins deals. Nordic customers now want two things at once: local know-how (language, regulations, user insight) and global delivery power (large teams, round-the-clock support). This article argues that competitive advantage is shifting from pure labor-arbitrage to “local intimacy”—the ability to pair Nordic-specific domain fluency with industrialized global delivery. It outlines 4 ways multinationals are borrowing from regional champions: rapid-prototyping labs, hyper-local go-to-market tactics, near-shore GCCs, and “front-plus-scale” alliances exemplified by Tietoevry–Accenture on Google Cloud’s Arek Oy project. A side-by-side matrix reveals how global and local providers now meet in the middle on delivery footprint, governance, pricing, and scale strategy. Buyers should look for proven partnerships and speed-to-value metrics, while providers must blend proximity, ESG readiness, and global reach to stay competitive.
September, 2025
Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing
As enterprises accelerate digital transformation, the cost structures of CRM platforms have become less predictable, challenging procurement leaders to rethink how Total Cost of Ownership (TCO) is modeled. In particular, the variable costs related to AI-enhancements are still in early stages as providers test market acceptance. These platforms not only enhance customer engagement but also enable scalable growth and operational agility. However, the shift toward dynamic, usage-based pricing, where costs fluctuate based on real-time consumption, has disrupted traditional procurement models and introduced new forecasting complexities for CIOs and CFOs.
October, 2025
Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
Healthcare Payor Digital Services 2024 RadarView™
The Healthcare Payor Digital Services 2024 RadarView™ can help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare payor industry and Avasant’s viewpoint.
March, 2024
Gen AI-powered Solutions for Bridging the Healthcare Gap in the US
The challenges faced by vulnerable and underserved communities in accessing healthcare in the US are complex and systemic. These barriers, which include limited access to services and disparities in care, are further exacerbated by factors such as income, race, and location. Generative AI (Gen AI) presents potential solutions to these disparities by providing personalized care and enhancing diagnosis, treatment, and patient engagement. Through data analysis, Gen AI can tailor interventions and improve accessibility, aiming to enhance health outcomes for these communities. The report emphasizes the need for community-specific interventions, improved health literacy, and infrastructure investment to support Gen AI in remote areas. Collaborations with local organizations and leveraging Gen AI for personalized care are crucial for improving healthcare outcomes and advancing health equity in the US.
June, 2024
Business Process Services – Provider Trends CQ2 2024
In this quarterly report for CQ2 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
January, 2025
Navigating Rising Costs and Member Expectations: The Business Process Imperative for Health Payers
The U.S. health insurance industry finds itself at a critical inflection point as financial pressures mount alongside escalating member demands for digital-first experiences. According to the National Association of Insurance Commissioners (NAIC), health insurers reported a stark 14.1% decline in net income to approximately $16 billion during the first half of 2024, compared to the same period in the prior year. Even more concerning, underwriting gains plummeted 31.3% to roughly $12 billion, signaling fundamental challenges in the industry's core operational model.
June, 2025
From Big Data to Smart Decisions: Enabling the Intelligent Enterprise
The utility industry is experiencing significant transformation. Traditionally characterized by carbon-intensive generation and a rigid, one-way power grid, it is now at the forefront of digital innovation. Central to this shift is Southern California Edison, a major utility embracing artificial intelligence (AI) and big data to redefine energy production, distribution, and consumption. This article examines how Southern California Edison is leading this change, based on insights from a conversation at Avasant’s Empowering Beyond event between Avasant’s Managing Partner, Henry Guapo, and Todd Inlander, Senior Vice President and Chief Information Officer of Southern California Edison. Their discussion highlights the impact of advanced analytics, intelligent infrastructure, and a dedication to decarbonization on the future of utilities.
July, 2025
Enhancing Project Success through Effective Onboarding
Starting a new job can be both exciting and challenging, especially when it comes to understanding the specifics of a new project. A well-structured project-specific onboarding process is essential for ensuring new hires are adequately prepared and confident in their roles. This article explores the importance of project-specific onboarding and how it differs from general company-wide onboarding. It details our approach to creating a dynamic and engaging onboarding experience, which includes comprehensive orientation, interactive training sessions, mentorship, gradual integration, and regular feedback. By prioritizing project-specific onboarding, we aim to foster a positive and productive work environment that benefits both the individual and the team, ultimately driving the project's overall success.
August, 2025
A Global AI Governance Decalogue for Procurement
With over 70 jurisdictions racing to regulate Artificial Intelligence (AI) systems, procurement leaders face a compliance minefield that could derail innovation and vendor agility. The European Union’s AI Act spans over 140 pages. The U.S. Executive Order on “Safe, Secure, and Trustworthy AI” adds over 30 pages. Brazil, China, Canada, Singapore, and numerous others are releasing their own legislation — creating a rapidly diversifying global mandate.
October, 2025
AI Governance and Ethical Adoption: A Roadmap for Enterprises
With over 60% of enterprises integrating generative AI into core operations, the urgency for responsible governance has never been greater. Generative AI is revolutionizing how businesses operate, make decisions, and engage with customers—unlocking new efficiencies, innovations, and competitive advantages. But with this transformation comes risk.
October, 2025
AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
Healthcare Payor Digital Services 2024 Market Insights™
The Healthcare Payor Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the healthcare payor industry. The report also highlights key challenges that enterprises face today.
March, 2024
Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation
While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.
June, 2024