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Why Customer Relationship Management (CRM) Contracts Must Be Rewritten for the AI Era
Enterprise CRM platforms are evolving fast. The risk landscape has shifted dramatically with embedded AI capabilities now driving everything from customer insights to automated communications. Legacy contracts, built for static systems, are no longer fit for purpose. The integration of AI into CRM systems transforms how data is collected, processed, and utilized, creating new challenges related to data privacy, security, intellectual property, and vendor accountability.
October, 2025
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Digital Talent Capability 2025 RadarView™
The Digital Talent Capability 2025 RadarView™ helps enterprises identify strategic partners that bring the right digital talent expertise to accelerate digital transformation by providing detailed capabilities and experience analyses of service providers. It offers a 360-degree view of key service providers across digital strategy and talent capabilities, talent transformation, and talent investments and innovation. The 69-page report highlights top supply-side trends in the digital talent space and Avasant’s viewpoint on them.
December, 2025
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Intelligent Automation Services 2022–2023 RadarView™
The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.
March, 2023
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Ethical Hotline Systems 2023 RadarView Scan™
Avasant’s Ethical Hotline Systems 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing ethical hotline services. The 16-page report also highlights how vendors leverage their capabilities to provide ethical hotline services to address these challenges.
September, 2023
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Generative AI: The Vigilant Watchtower for Data Centers
Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.
February, 2024
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Network Managed Services 2023–2024 RadarView™
The Network Managed Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for network modernization by offering detailed capabilities for service providers. It provides a 360-degree view of key network managed service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 53-page report highlights top supply-side trends in the network managed services space and Avasant’s viewpoint on them.
April, 2024
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Banking Digital Services 2024 Market Insights™
The Banking Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.
June, 2024
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Data Center Managed Services 2024 Market Insights™
The Data Center Managed Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data center management project. The report also highlights key implementation challenges that enterprises face today.
September, 2024
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Canada Digital Services 2024 RadarView™
The Canada Digital Services 2024 RadarView™ can help enterprises based in Canada craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 86-page report also highlights top market trends in Canada and Avasant’s viewpoint on them.
November, 2024
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Aerospace and Defense Digital Services 2024 RadarView™
The Aerospace and Defence Digital Services 2024 RadarView™ can help Aerospace and Defense enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 73-page report also highlights top market trends in the Aerospace and Defense industry and Avasant’s viewpoint.
December, 2024
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Life Sciences Digital Services 2025 RadarView™
The Life Sciences Digital Services 2025 RadarView™ can help life sciences enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 79-page report also highlights top market trends in the life sciences industry and Avasant’s viewpoint.
March, 2025
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From Oil to Hyperintelligence: The Strategic Pivot of GCC Countries
The GCC’s AI pivot marks a decisive break from hydrocarbon dependency, turning sovereign data, public capital, and enterprise scale into levers for AI-powered economic reinvention. Unlike fragmented efforts in other regions, the Gulf’s approach is both top-down and execution-focused, grounded in national AI visions, strategic sectoral priorities, and commercialization frameworks. What distinguishes the GCC is its intent to not only deploy AI but also build monetizable IP and regional platforms, especially in Arabic-first use cases. This transformation is not speculative; it is tightly aligned with fiscal rebalancing, industrial policy, and long-term digital sovereignty goals.
May, 2025
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Cash Generation Through Divestiture: A Strategic Enabler
Imagine a company shedding its skin not in retreat, but in renewal. From global giants like Procter & Gamble to tech titans like Hewlett-Packard, companies are increasingly turning to divestitures not as a last resort, but as a deliberate strategy to unlock capital, sharpen focus, and fuel transformation. Divestiture is a powerful financial lever—one that generates immediate cash inflows, improves liquidity, and enables reinvestment into high-growth areas. Whether through asset sales, spin-offs, or equity carve-outs, divestitures are helping enterprises streamline operations and strengthen their financial health.
July, 2025
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From Operational Silos to Intelligent Retail Engines: How Autonomous AI and Retail Media Networks are Redefining Retail in 2025
The retail industry is undergoing a fundamental transformation. Mounting pressures from rising operational costs, unpredictable consumer demand, and the aggressive rise of digital-first competitors to capture market share have made traditional operational levers insufficient for protecting margins. As 2025 unfolds, retailers are doubling down on two strategic imperatives: driving operational intelligence through autonomous AI systems that self-optimize forecasting, pricing, and fulfilment; and monetizing first-party data through retail media networks (RMNs) to create high-margin, data-driven revenue streams.
July, 2025
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Travel, Transportation, and Hospitality Digital Services 2025 RadarView™
The Travel, Transportation, and Hospitality Digital Services 2025 RadarView™ helps travel, transportation, and hospitality enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 77-page report also highlights top market trends in the travel, transportation, and hospitality space and Avasant’s viewpoint.
August, 2025
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